The Account Performance Specialist could not be contacted.
On the Account Performance screen, I used the yellow button to contact me. I have not been able to successfully contact them, it keeps showing an internal error.
I have tried switching devices, switching browsers, and mobile phone numbers, and turning off vpn, none of which work well to contact the account specialist.
I would like to make further contact with the Account Specialist regarding this complaint, we provided a patent certificate for this product, which meets the platform's complaint requirements, but the platform rejected my complaint.
2 replies
Julia_Amzn
Hello @Seller_o11nUBbNkNIKX, thank you for reaching out. I will transfer your thread to the Account Health category, where you will get support from Amazon representatives.
All the best! Julia.
Junno_Amzn
Hi @Seller_o11nUBbNkNIKX,
This is Junno from Amazon to provide more support on your end.
On the Account Performance screen, I used the yellow button to contact me. I have not been able to successfully contact them, it keeps showing an internal error.
I have tried switching devices, switching browsers, and mobile phone numbers, and turning off vpn, none of which work well to contact the account specialist.
It's seem that you have issue when using the contact me button to contact Account Health Specialist.
In order to better assist you, could you provide some insight into the issue and is there any enforcement action on your account? This information will help the community offer more relevant suggestions and support.
Looking forward to hearing more about your situation.
Thank you for your patience and understanding. We're here to help.
Regards,
Junno
