BUYER demands refund (without returning)
ForumsHomeDiscussions

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_IcGtGTuwjEcXw

BUYER demands refund (without returning)

hi
a buyer states only part of an order arrived; she demanded a refund without returning the part order.
i stated the return is free and you can just pop into any local store.

she refusing to do so, and just wants a full refund without proof of lost contents etc. she also wants me to send her extra items without paying for them

she has called my wife a liar as we packed the complete order correctly as ordered by the customer.

i stated i would refund on return, and could send the order again.

so should i part refund her and move on or contact Amazon seller support, the cost is only 6 pounds to me.

thank you

981 views
26 replies
Manage Buyer Experience
Tags:Customer, Refunds
30
Reply
user profile
Seller_DROodOAYHftnc
In reply to: Seller_IcGtGTuwjEcXw’s post
Most helpful replyThis reply was marked most helpful by the original poster.

Yes, it is always best to quote Amazon policy, so they don’t think it is just you being awkward.

40
26 replies
user profile
Seller_qZO3ZCjoBXEeL
In reply to: Seller_IcGtGTuwjEcXw’s post

Did you send the item tracked and upload tracking with the shipment? If the customer raises an item not received you’ll lose automatically on a claim.

00
user profile
Seller_a8eWx2pfTXiWY
In reply to: Seller_IcGtGTuwjEcXw’s post

There appears to be a surge in parts missing claims, I have had 3 this week, my items are factory sealed, so automatically ask them to return so I can report to manufacturer, response is can’t return as built item, I just stick to return for refund

10
user profile
Seller_WxKz42P5JWk2Z
In reply to: Seller_IcGtGTuwjEcXw’s post

how interesting - this has just happened to me today, buyer claims parts missing and wants full refund. Once again, its us Sellers getting scammed.

00
user profile
Seller_gXhWKJ06yF3yd
In reply to: Seller_IcGtGTuwjEcXw’s post

i wonder if you bought an item from amazon themselves, rec’d it and said you didn’t, would they automatically refund you?

i bet they wouldn’t if it’s been scanned or put through your letterbox.

00
Follow this discussion to be notified of new activity