My buyer opened a return and has not returned it. How can I get this off my account it's been 30 days now.

I have been trying for months to list a new product, my product has a GS1 barcode and brand name and logo.

I recently got my brand name approved on amazon.. when I try to list the approved brand name and add my GS1 barcode number I get the error message 'Brand Authorisation Required: The ability to create or edit ASINs using this brand name is restricted to authorised sellers. You need to apply for approval to add or modify products for this brand'

I have been trying list this product for months and running into all sorts of errors this being the latest!!

Hello there,

My account was suspended due to “may be inauthentic”. I sent everything requested from me, including the invoice and the Letter of Authorization from the brand to the seller, on 31.08.2024; after that I saw on the Account Healt page, “We completed our evaluation of your submission. We do not have enough information to remove the violation at this time”, but no details were shared, so I filed a Case exactly one month ago, on 03.09.2024, and received the reply that the review is still ongoing and I have to wait.

Since then, I have opened a Case many times, but I have been told that the investigation is still ongoing for a month, I have sent only an invoice and a Letter of Authorization, how difficult can it be to examine these?

CASE ID; 10171336172 , 10189511052 , 10206855602 , 10369252102