Hello, my account is currently suspended and as part of that Amazon are threatening to destroy my inventory. I've sent them all the required docs and they then asked me to setup an verification interview via Qualtrics. I did this and I didn't ever hear back from Amazon to confirm the interview. I told Amazon this and they asked me to do it again, same outcome. I did it a third time and it still didn't work. I've now been asked to setup another video verification via a different link but this just throws another error, attached.

I've sent several email to inventory-appeals but they don't ever reply. I've just had another email saying my inventory will be destroyed within 5 days if I don't setup the video call. I'm pulling my hair out here, this is a one way street and Amazon just don't listen and/or reply to message. I have thousands of pounds of stock and under no circumstances am I allowing Amazon to destroy that stock. This is my last resort, can someone please help.

Hi,

I hope all is well.

I've raised 3 cases on this and still haven't had a helpful response, so I thought I'd give it a try here.

My product video keeps getting rejected due to medical claims, so I took out the medical claims and re-uploaded, only for it to be rejected for the same reason again.

So instead of me guessing what Amazons problem is with my video, I raised the issue with seller support, who advised to email reviews-help@amazon.co.uk with the following:

• Inquiry type: video rejection dispute or general video moderation inquiry

• Marketplace

• ASIN

• Video ID

As you can imagine, they were extremely unhelpful and emailed me back thinking I was trying to remove a review!

It clearly states the inquiry type, so how they came back to me 3 times with the same response is crazy. Incompetence at its finest.

I'm not getting anywhere with seller support, can anyone here help please?

I shouldn't have to guess what Amazons problem with my video is, why is it so difficult to tell me what the issue is?

All the best,

Hi,

We're a new FBA seller who has been listed on Amazon for around a month now.

We don't have the buy box on any of our listings. Seller Support won't tell us what the issue is and we're being given no details on how to fix the actual issue.

Can a moderator help here. We've raised multiple cases (a couple of the IDs are 10042497232 & 10037582592), tried the managingdirector email address and no one at Amazon is helping.

To confirm, the product is not being sold cheaper elsewhere, Amazon aren't telling us to sell at specific prices, it's for our whole account.