Moderator Help Required with Video Rejection
We recently setup a new Seller Central Account and successfully setup Brand Registry also. We added our first ASIN and then added images and videos. The first video registered with no problems however the second and third have been rejected for what appears to be completely unrelated reasons.
One video was rejected because “The video content is focused on packaging and shipping that is not relevant to the product” however the video did not feature ANY packaging or shipping content at all. The video ID is 1e2146a24cbd45088c393e9cd1ac0eca.
The second video was rejected on the basis "The video content is unrelated to the product." and this makes no sense to us whatsoever. This specific video is a professionally produced, story-boarded and filmed video, the first scene starts with the product shown to the camera and for 88 seconds discusses the features and benefits of the product! To say it is unrelated just doesn't make sense.
The video ID is 1dda0f4d5b7140cf9663afef485eedf8.
I contacted support and I was informed to email "reviews-help AT amazon co uk" (I had to write like this because Amazon thought I included personal information and hid the post), however three weeks later I have not received a reply…..
The ASIN the videos have been loaded against is B 0 D R 6 5 S Z C 2.
This is the UK marketplace.
I have spoken with support via chat and whilst helpful I made no progress. I was informed to consult the Community Guidelines to find the answers and no reasons or even hints could be offered as to the problem stopping the videos from being approved.
I have read the guidelines and cannot find what the problem could be.
What is impossible to understand is that the suggested reasons for rejection literally make no sense at all, so we are left looking for a needle in a haystack.
A m a z o n provided assistance on their US forum, escalating issues quickly and successfully to find a solution. I am hoping a UK Amazon team member can help me in this way.
As a newbie to Amazon we could really do with help on this, the videos are paramount to our product listings. We are fully Brand Registered if that helps with any escalation review?
Thanks a million,
Helen
Moderator Help Required with Video Rejection
We recently setup a new Seller Central Account and successfully setup Brand Registry also. We added our first ASIN and then added images and videos. The first video registered with no problems however the second and third have been rejected for what appears to be completely unrelated reasons.
One video was rejected because “The video content is focused on packaging and shipping that is not relevant to the product” however the video did not feature ANY packaging or shipping content at all. The video ID is 1e2146a24cbd45088c393e9cd1ac0eca.
The second video was rejected on the basis "The video content is unrelated to the product." and this makes no sense to us whatsoever. This specific video is a professionally produced, story-boarded and filmed video, the first scene starts with the product shown to the camera and for 88 seconds discusses the features and benefits of the product! To say it is unrelated just doesn't make sense.
The video ID is 1dda0f4d5b7140cf9663afef485eedf8.
I contacted support and I was informed to email "reviews-help AT amazon co uk" (I had to write like this because Amazon thought I included personal information and hid the post), however three weeks later I have not received a reply…..
The ASIN the videos have been loaded against is B 0 D R 6 5 S Z C 2.
This is the UK marketplace.
I have spoken with support via chat and whilst helpful I made no progress. I was informed to consult the Community Guidelines to find the answers and no reasons or even hints could be offered as to the problem stopping the videos from being approved.
I have read the guidelines and cannot find what the problem could be.
What is impossible to understand is that the suggested reasons for rejection literally make no sense at all, so we are left looking for a needle in a haystack.
A m a z o n provided assistance on their US forum, escalating issues quickly and successfully to find a solution. I am hoping a UK Amazon team member can help me in this way.
As a newbie to Amazon we could really do with help on this, the videos are paramount to our product listings. We are fully Brand Registered if that helps with any escalation review?
Thanks a million,
Helen
6 replies
Seller_4XZrl7isjt4Xg
FYI - You really need to post a Case ID for the mods.
Julia_Amzn
Hello @Seller_7QhHTZattBt4J, thank you for sharing the case details and case ID. I will address this and keep you informed about the outcome of the second review.
Best, Julia.
Julia_Amzn
Hello @Seller_7QhHTZattBt4J, Happy Friday! Your video was correctly rejected because it contains shipping content, which is not permitted. Please review and remove this content before uploading a new version. Let me know if you need any further assistance.
Thank you!
Moderator Help Required with Video Rejection
We recently setup a new Seller Central Account and successfully setup Brand Registry also. We added our first ASIN and then added images and videos. The first video registered with no problems however the second and third have been rejected for what appears to be completely unrelated reasons.
One video was rejected because “The video content is focused on packaging and shipping that is not relevant to the product” however the video did not feature ANY packaging or shipping content at all. The video ID is 1e2146a24cbd45088c393e9cd1ac0eca.
The second video was rejected on the basis "The video content is unrelated to the product." and this makes no sense to us whatsoever. This specific video is a professionally produced, story-boarded and filmed video, the first scene starts with the product shown to the camera and for 88 seconds discusses the features and benefits of the product! To say it is unrelated just doesn't make sense.
The video ID is 1dda0f4d5b7140cf9663afef485eedf8.
I contacted support and I was informed to email "reviews-help AT amazon co uk" (I had to write like this because Amazon thought I included personal information and hid the post), however three weeks later I have not received a reply…..
The ASIN the videos have been loaded against is B 0 D R 6 5 S Z C 2.
This is the UK marketplace.
I have spoken with support via chat and whilst helpful I made no progress. I was informed to consult the Community Guidelines to find the answers and no reasons or even hints could be offered as to the problem stopping the videos from being approved.
I have read the guidelines and cannot find what the problem could be.
What is impossible to understand is that the suggested reasons for rejection literally make no sense at all, so we are left looking for a needle in a haystack.
A m a z o n provided assistance on their US forum, escalating issues quickly and successfully to find a solution. I am hoping a UK Amazon team member can help me in this way.
As a newbie to Amazon we could really do with help on this, the videos are paramount to our product listings. We are fully Brand Registered if that helps with any escalation review?
Thanks a million,
Helen
Moderator Help Required with Video Rejection
We recently setup a new Seller Central Account and successfully setup Brand Registry also. We added our first ASIN and then added images and videos. The first video registered with no problems however the second and third have been rejected for what appears to be completely unrelated reasons.
One video was rejected because “The video content is focused on packaging and shipping that is not relevant to the product” however the video did not feature ANY packaging or shipping content at all. The video ID is 1e2146a24cbd45088c393e9cd1ac0eca.
The second video was rejected on the basis "The video content is unrelated to the product." and this makes no sense to us whatsoever. This specific video is a professionally produced, story-boarded and filmed video, the first scene starts with the product shown to the camera and for 88 seconds discusses the features and benefits of the product! To say it is unrelated just doesn't make sense.
The video ID is 1dda0f4d5b7140cf9663afef485eedf8.
I contacted support and I was informed to email "reviews-help AT amazon co uk" (I had to write like this because Amazon thought I included personal information and hid the post), however three weeks later I have not received a reply…..
The ASIN the videos have been loaded against is B 0 D R 6 5 S Z C 2.
This is the UK marketplace.
I have spoken with support via chat and whilst helpful I made no progress. I was informed to consult the Community Guidelines to find the answers and no reasons or even hints could be offered as to the problem stopping the videos from being approved.
I have read the guidelines and cannot find what the problem could be.
What is impossible to understand is that the suggested reasons for rejection literally make no sense at all, so we are left looking for a needle in a haystack.
A m a z o n provided assistance on their US forum, escalating issues quickly and successfully to find a solution. I am hoping a UK Amazon team member can help me in this way.
As a newbie to Amazon we could really do with help on this, the videos are paramount to our product listings. We are fully Brand Registered if that helps with any escalation review?
Thanks a million,
Helen
Moderator Help Required with Video Rejection
We recently setup a new Seller Central Account and successfully setup Brand Registry also. We added our first ASIN and then added images and videos. The first video registered with no problems however the second and third have been rejected for what appears to be completely unrelated reasons.
One video was rejected because “The video content is focused on packaging and shipping that is not relevant to the product” however the video did not feature ANY packaging or shipping content at all. The video ID is 1e2146a24cbd45088c393e9cd1ac0eca.
The second video was rejected on the basis "The video content is unrelated to the product." and this makes no sense to us whatsoever. This specific video is a professionally produced, story-boarded and filmed video, the first scene starts with the product shown to the camera and for 88 seconds discusses the features and benefits of the product! To say it is unrelated just doesn't make sense.
The video ID is 1dda0f4d5b7140cf9663afef485eedf8.
I contacted support and I was informed to email "reviews-help AT amazon co uk" (I had to write like this because Amazon thought I included personal information and hid the post), however three weeks later I have not received a reply…..
The ASIN the videos have been loaded against is B 0 D R 6 5 S Z C 2.
This is the UK marketplace.
I have spoken with support via chat and whilst helpful I made no progress. I was informed to consult the Community Guidelines to find the answers and no reasons or even hints could be offered as to the problem stopping the videos from being approved.
I have read the guidelines and cannot find what the problem could be.
What is impossible to understand is that the suggested reasons for rejection literally make no sense at all, so we are left looking for a needle in a haystack.
A m a z o n provided assistance on their US forum, escalating issues quickly and successfully to find a solution. I am hoping a UK Amazon team member can help me in this way.
As a newbie to Amazon we could really do with help on this, the videos are paramount to our product listings. We are fully Brand Registered if that helps with any escalation review?
Thanks a million,
Helen
6 replies
6 replies
Seller_4XZrl7isjt4Xg
FYI - You really need to post a Case ID for the mods.
Julia_Amzn
Hello @Seller_7QhHTZattBt4J, thank you for sharing the case details and case ID. I will address this and keep you informed about the outcome of the second review.
Best, Julia.
Julia_Amzn
Hello @Seller_7QhHTZattBt4J, Happy Friday! Your video was correctly rejected because it contains shipping content, which is not permitted. Please review and remove this content before uploading a new version. Let me know if you need any further assistance.
Thank you!
Seller_4XZrl7isjt4Xg
FYI - You really need to post a Case ID for the mods.
Seller_4XZrl7isjt4Xg
FYI - You really need to post a Case ID for the mods.
Julia_Amzn
Hello @Seller_7QhHTZattBt4J, thank you for sharing the case details and case ID. I will address this and keep you informed about the outcome of the second review.
Best, Julia.
Julia_Amzn
Hello @Seller_7QhHTZattBt4J, thank you for sharing the case details and case ID. I will address this and keep you informed about the outcome of the second review.
Best, Julia.
Julia_Amzn
Hello @Seller_7QhHTZattBt4J, Happy Friday! Your video was correctly rejected because it contains shipping content, which is not permitted. Please review and remove this content before uploading a new version. Let me know if you need any further assistance.
Thank you!
Julia_Amzn
Hello @Seller_7QhHTZattBt4J, Happy Friday! Your video was correctly rejected because it contains shipping content, which is not permitted. Please review and remove this content before uploading a new version. Let me know if you need any further assistance.
Thank you!
