No recommended pack groups
Is anyone else having an issue where the recommended pack groups are not available?
They keep coming and going today and I can't work out why.
No recommended pack groups
Is anyone else having an issue where the recommended pack groups are not available?
They keep coming and going today and I can't work out why.
24 replies
Glenn_Amazon
Hi there @Seller_i38MVIJDH23AY,
I'm sorry you are having difficulties building your shipments due to this reoccurring error. We would recommend that you reach out to Seller Support and provide your screenshots of the errors you are seeing. The team will then work with you to troubleshoot. If you have any difficulties please reach out to us here with your Case ID and we will investigate further. Thank you for your understanding.
-Glenn
Seller_L76garZJ6zSqM
@Seller_i38MVIJDH23AY
Hi, we use it regularly and have had no issues until yesterday where it has now disappeared. Did yours come back?
Seller_y1oOV7IRdwzeB
It is always particularly erratic - usually there's a couple of failures then we get one through. Unfortunately today it's not working for us at all. As per @Seller_i38MVIJDH23AY - it's simply not worth the time in getting in contact with seller support. There will be multiple messages back and forth and lack of understanding. We simply don't have time.
Are you having issues today?
Seller_L76garZJ6zSqM
Hey,
Yeah we haven't had any issues over the last month but yesterday and today it's not having it. Hope they haven't stopped doing this as it's one of the more beneficial updates they've done over the last few years!
Seller_y1oOV7IRdwzeB
At least it's not just is then. Ever since it was introduced it seems to be very touch and go as to whether it works. One of the other forum members had a line to the Amazon person in charge of it and reported back more than once that it wasn't working, to which the person had been unaware and 'switched it back on' again.
I guess we'll just have to go without. So frustrating that things can't just work and stay working. There's also the fact that it's never worked for consignments of more than 50 sku's (49 seems to be the tipping point), but obviously that's never reported - it just took us a whole load of trial and error to figure it out.
Seller_i38MVIJDH23AY
My contact has stopped replying to me. 50 ASIN has always been the limit. They said they had plans to increase it. I only found this out through him. It was not communicated. I just assumed it wasn't working!
He did have a few months off and replied to me during that time. he promised to set up another meeting to go through all the issues. As he did not do this I sent him a load of bullet points.
I also told him that I had had a call from the Amazon coaching team about the amount of items not being receipted. They told me off for mixing up the stock in different boxes. Typical Amazon. Different departments doing opposing things.
Seller_ZB8DVptFp6bVX
@Glenn_Amazon @Arish_Amazon
Please can you look in to this urgently, it's affecting lots of sellers sending in FBA stock.
You can see lots of sellers on this thread are having this issue.
I have a case open: 12606361602
Main concern is that it needs to get through to the correct team - Amazon Recommended Packing Method Team. Last time this happened (months ago) they were unaware there was even an issue because seller support hadn't actually pushed it through properly.
Thank you
Seller_GEQ6SFlUikSSz
Hi, since Monday it has not been showing or working for us either.
Have checked with multiple other Amazon sellers also and they have the same exact issue, where once we enter the ASIN's and stock amounts we are sending and go to the next step, the option to select Amazon recommended group packing is not showing at all.
We have a case open with seller support, and so far they do not see to understand the issue, case ID: 12606064532.
It seems to be a Amazon wide issue, especially the amount of other sellers experiencing the same issue currently, this needs to be escalated to the correct department immediately to be resolved, as this is impacting many sellers business operations. @Glenn_Amazon@Arish_Amazon
Seller_GEQ6SFlUikSSz
Update on the case I had created with seller support.
They said they have realised it is an Amazon Wide Technical Issue and it has been escalated to the relevant Department, and will keep me posted on any updates.
So at least they seem to be aware of it being an issue now and it is being looked into, just hope they fix it quickly.
Seller_TYiyrUAlb8qrA
I received this earlier but it didn't help. However, by repeatedly deleting the workflow and trying again, it eventually offered me 2 pack groups and allowed me to send with the incentive in place.
"Hello from Amazon Selling Partner Support,
Thank you for contacting us regarding the Amazon recommended packing incentive not displaying in step 1b of the Send to Amazon workflow.
Please be informed that Amazon provides packing method recommendations exclusively when opportunities exist to improve packing efficiency within our fulfillment network. To be eligible for these recommendations, the following criteria must be met:
- Minimum Volume: Ship at least 100 units per shipment.
- Shipping Method: Use Small Parcel Delivery (SPD).
Please note that recommendations are not guaranteed even when these criteria are met. They are only generated when Amazon identifies specific opportunities to improve network efficiency, so it is possible to meet the eligibility requirements and still not receive a recommendation if no meaningful optimization opportunity is identified."
Seller_ZB8DVptFp6bVX
Nice work!
I've just re-tried all 3 of my shipments, and have also been offered 2 pack groups on all of them instead of the usual 4!
Will get them done before it disappears!
Seller_ZB8DVptFp6bVX
@Seller_i38MVIJDH23AY
Not working for me today either.
Do you still have that contact from a few months ago?
Seller_3wd6FdPdrE7ru
This is not working for us today, I have been using it for a number of months.
Sent them as one pack, dont have the time to contact support
Rachel
Christine_Amazon
Hello sellers participating
I just came across this post and I would like to confirm if the issue persists.
Please let us know and share your case with the seller support team.
Thank you.
Christine 🌺
