Hi all, I am a Seller fulfilled Prime merchant. I want to send my packages out with Amazon branded boxes to give a more professional look to my parcels. Can I buy these boxes from Amazon? Or is there another way to obtain Amazon branded packaging?

We only have Amazon Shipping switched on for all our shipping templates, only have Amazon Shipping selected as preferred carrier in shipping settings yet everyday we have a handful of orders which only allow us to ship using Evri. We do not spend enough with Evri to have collections, so have to make a 1-hour round trip daily to the Evri depot to drop the parcels off.

When setting up shipping templates, all non-mainland areas are unticked yet these orders just seem to creep through. Has anybody found a way around not being forced to use Evri to ship to certain postcodes?

Thanks.

Hello,

We are super frustrated as we are receiving plenty of messages from customers saying they are receiving empty boxes. We checked all the orders affected and all of them are orders dispatched from the Amazon fulfilment Centres (any order was dispatched as SPF/FBM and it cannot be a coincidence ) so we believe that the Amazon employees are stealing our products (jewellery products). We escalated this with our Marketplace Consultant but is taking ages to be resolved so I am wondering if you are experiencing the same problem and how are you dealing with it.

Thanks so much!

Gloria