Shipping settings for SFP - set it so Sunday delivery is not a promise
Something has changed.
Previously an order despatched on a Saturday would promise delivery for Monday
(Mainly as RoyalMail dont promise to delivery on a Sunday for Tracked24 sent on a Saturday)
But it now states Sunday delivery for Saturday despatches.
can anyone point me to where the setting is to remove Sunday as a delivery promise day?
Shipping settings for SFP - set it so Sunday delivery is not a promise
Something has changed.
Previously an order despatched on a Saturday would promise delivery for Monday
(Mainly as RoyalMail dont promise to delivery on a Sunday for Tracked24 sent on a Saturday)
But it now states Sunday delivery for Saturday despatches.
can anyone point me to where the setting is to remove Sunday as a delivery promise day?
16 replies
Seller_8bXb7DV5LHlkO
I'm seeing the same thing here with SSA-enabled Standard Delivery using Tracked 24. I double checked my Sunday delivery options and tried turning it on and then off again to force it off, but unfortunately nothing helped except changing my next dispatch day to be Monday.
I thought it was something I triggered when I changed my settings to counteract last weekend's Bank Holiday kerfuffle, so I'm relieved to hear it's not just me.
I opened a case earlier (ID 12360210112), and the support agent has understood the issue and escalated it to the 'internal specialist team'. Here is the email acknowledging the issue:
Seller_8bXb7DV5LHlkO
Could we please get some moderator input on whether this is still being investigated, and if there is any hope of a fix soon? It has been over a month since I received any update from Support, and I have just verified that the bug is still present.
@Angie_Amazon @Sofi_Amazon @Abbie_Amazon @Christine_Amazon@Glenn_Amazon @Arish_Amazon @KJ_Amazon @NR_Amazon
My cases are 12360210112 (Transferred), and 12441863012 (Work in progress)
To reiterate; the problem is that since the week beginning 06/04/2026, the 'Delivery availability' settings at the bottom of the 'Order Fulfillment Settings' page (https://sellercentral.amazon.co.uk/sbr/order-fulfillment/) have stopped affecting Shipping Settings Automation calculations (for SFP and non-SFP deliveries alike) when Royal Mail is the carrier selected in the shipping template, and the SSA system is not smart enough to vary weekend availability by destination.
Since Royal Mail has many Sunday delivery exceptions, such as the whole of Northern Ireland, this is leading to customers receiving incorrect delivery estimates. While it would be nice if the SSA system were smarter, the 'Delivery availability' override to disable Saturday/Sunday delivery for all orders within an individual service (Standard Delivery, Rush Delivery, etc) is a simpler solution which used to work until recently, and should still be available for other purposes even if SSA were improved.
This issue is affecting even non-Prime, Standard Delivery orders, so it is unrelated to the Seller Fulfilled Prime obligation for Monday through Sunday or Sunday through Monday deliveries.
This does not appear to be the result of any change in or adherence to policy - it is just a bug which needs to be fixed.
