Card Verification Issue
I have been trying to get my card verified for 3months almost . I tried Barclays Debit card , American Express Credit Card and Starling Debit card ,none of them have been verified .
When I contacted Amazon Seller Customer Services I always get the standard replies " contact your bank ,check your card etc"
Can Anyone please suggest and help how do I overcome this issue , without card verification I cant even work on my listing etc
PS. My account is on holiday mode , does it make any difference ?
many thanks
12 replies
Seller_7VbclcPFFRTnc
You need to check the following
Are any of them pre paid
Do they have at least 6 months before expiry
Have you physically used them in a store with the pin
And most importantly, have you assigned them to all EU sites - not just uk ?
Seller_rdbKCsE97Tf8Y
Thanks for quick response , yes I did assign them to all EU stores even tough I dont trade outside the UK
THE ISSUE is : Amazon support doesnt disclose and support me to solve the issue , I still dont know what is the issue , all I receive is contact your bank , all 3 cards cant be a problem I suppose
Winston_Amazon
Hey Sellers,
I have moved this thread to Account health as the topic currently discussed relates more to that matter, and better assist can be provided.
Winston
Seller_YiyDzuq37rLQM
I’ve just gone through something similar, only today getting it resolved. Are you on the individual plan or professional? In my case I had my professional paying fee stuck in the system which meant every card said invalid. Someone in the amazon payments team will need to manually force the payment through.
Once this was done it fixed it immediately. Hope this helps!
Seller_k6eoEUabo3Exy
Hello @alternative1,
This is Noor from Amazon to assist you.
We understand your query about not being able to updated the credit card.
There are certain guidelines that has to be met for a credit card to be considered valid.
You can get more clarity on the issue from this help page from here. Kindly go through the help page and follow the instructions as mentioned.
Also, we’d recommend you to raise a case from the help section of seller central and describe your issue in detail.
Do reach out to us if you have any further queries on this issue.
Thanks & Regards,
Noor
