How to move inventory from a listing to another (both with the same ASIN number)

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Seller_7aim9XxuSvTgp

How to move inventory from a listing to another (both with the same ASIN number)

Hello there. I hope you’re all coping despite the bottlenecks. I have an issue in that my product listing became inactive due to being out of stock - purely due to Covid-19 issues. Now that my shipment arrived, the inactive listing shows my units as available, but the listing is not live on amazon.co.uk.

Using the tool “Why is my listing or offer not displaying?”, I followed the advice to create a new listing for my ASIN. As a result, the new listing is now live on amazon.co.uk, but I have no inventory because my inventory is stranded in the original listing.To be clear, right now, I have two listings with the same ASIN number but they have different FNSKU numbers

{Moderator edit: image removed}

I’ve contacted Support but got a reply from someone who could not really write in English. Does anyone have an idea of how this issue can be fixed? Thank you for your time.

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15 replies
Tags:ASIN, Images, Listings, Pricing, SKU
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Seller_7aim9XxuSvTgp
Most helpful replyThis reply was marked most helpful by the original poster.

Many thanks PeterT. They were actually the same ASIN, but different FNSKUs. So, what I did was to copy the listing and enter in the Vital Info section the ASIN number associated with the inventory, rather than a UPC number. This fixed it!

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Seller_u4SFdJKMStDfU

Having the same issue with multiple products, support seem to send through copy and paste responses that have no relation to my queries and no resolution. One did get fixed last week, they said there was a glitch on their side and they sorted it, so it’s possible it could be that. I’ve had one case that’s been going on 4 weeks. So far I’m up to 15 open cases with support, and no solutions in sight. I’d say ask for more help with the case and just hope for a good response, I keep going back to them repeatedly until someone actual answers my question.

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Seller_NoLYurmb006tq

Hi if they were showing same ASIN it’s relatively simple to sort but I don’t get why its showing a different ASIN.
I would delete the old listing which shows no stock against it then refresh stranded reason then go back in half hour see if its showing.

@HashTagMyShop for any one to offer advise you will need to give a little more info.

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Seller_u4SFdJKMStDfU

I don’t need advice, just support to sort themselves out. They’ve already told me it’s a glitch, it seems to have happened to everything in one FBA shipment. I’ve done everything I can do from my side. They just need to sort them out from their end, unfortunately it takes 8 messages for someone to understand what’s going on at the moment.

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Seller_esvgLzKXw2YAl

The reason you have two listings, is that you have used a different SKU.
You need to remove both, then recreate with the original SKU.

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Seller_7aim9XxuSvTgp

Thank you all for your replies. I certainly tried to do the 1-click relist and stranded reason refresh before posting in this forum.

So it seems to me that this is indeed a glitch. And yes, as Peter notes, the system for sellers is the opposite of the front store in complexity - so full of bugs.

Neil, I did not use different SKUs, the second one was assigned automatically when I created the new listing based on my existing one.

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