Deeply frustrated by Amazon's behaviour
Dear sellers,
I am writing to you hoping you can help me with this very frustrating situation regarding the case ID 11616470452. Can someone tag the moderators, please? For some reasons, I am unable to do it.
At the time of creating the listing of a new product, Amazon asked me to present all the safety documents, which I have done. After several attempts, THE PRODUCT WAS ACCEPTED and I was given a green light.
I therefore shipped the product and the product arrived at the warehouse. After a couple of weeks I noticed that the product was not available for sale, so I contacted Seller Support, who told me (only after I contacted them) that I had to present safety documents again, DESPITE THE FACT THAT I ALREADY PRESENTED THEM before shipping the product.
When I submitted the same document, Amazon rejected it, DESPITE THE FACT THAT THE SAME DOCUMENT WAS PREVIOUSLY ACCEPTED.
Furthermore, I was told that if the right document wasn't presented within 14 days the inventory will be eliminated, which I find absolutely unfair, unethical and disrespectful towards someone who has always respected Amazon rules.
I kindly request to review this case as soon as possible, because I am deeply frustrated by Amazon's behaviour.
Kind regards
Alessandro
Deeply frustrated by Amazon's behaviour
Dear sellers,
I am writing to you hoping you can help me with this very frustrating situation regarding the case ID 11616470452. Can someone tag the moderators, please? For some reasons, I am unable to do it.
At the time of creating the listing of a new product, Amazon asked me to present all the safety documents, which I have done. After several attempts, THE PRODUCT WAS ACCEPTED and I was given a green light.
I therefore shipped the product and the product arrived at the warehouse. After a couple of weeks I noticed that the product was not available for sale, so I contacted Seller Support, who told me (only after I contacted them) that I had to present safety documents again, DESPITE THE FACT THAT I ALREADY PRESENTED THEM before shipping the product.
When I submitted the same document, Amazon rejected it, DESPITE THE FACT THAT THE SAME DOCUMENT WAS PREVIOUSLY ACCEPTED.
Furthermore, I was told that if the right document wasn't presented within 14 days the inventory will be eliminated, which I find absolutely unfair, unethical and disrespectful towards someone who has always respected Amazon rules.
I kindly request to review this case as soon as possible, because I am deeply frustrated by Amazon's behaviour.
Kind regards
Alessandro
6 replies
Seller_ZVAz3d5lZuGid
It's simple - type @ then start typing the name and then select from the dropdown, so highlighted in blue.
Seller_A5QUfTZ8Bt3hf
@CR_Amazon@Sakura_Amazon_ @Kai_Amazon@Spencer_Amazon
Topher_Amazon
Hi there @Seller_A5QUfTZ8Bt3hf,
I've reviewed the case in question and thank you for your patience. This item was not created as hazmat and thus was accepted as such but flagged accordingly when reviewed. At this point the requirement to provide SDS sheets for the items in the kit in order for the team to ask for it to be reviewed by hazmat is the next and best step. If the case moves to resolved and you can't reopen it, they can upload the SDS sheets per the instructions in this help page.
Regards,
Topher
