Hello,

We are facing a critical issue with our account.

Our Account Level Reserve is 100%, and it continues to increase with every new sale. The full sales amount is being held, and no funds are being released.

Important details:

We successfully completed video verification 2.5 weeks ago

The account remains active and we can sell

However, the reserve continues to grow with every order

No disbursements are being made

Support has not provided any clear explanation or timeline

We are a turnover-dependent business. We need access to working capital to pay suppliers, logistics, and operational expenses. At the moment, we do not know:

Why the reserve is still at 100%

When funds will be released

What specific condition must be met to normalize the account

Because of this situation, we may be forced to stop selling, as we cannot continue covering operational costs without access to our revenue.

We are asking:

Why is the Account Level Reserve still 100% after successful verification?

What is the exact release condition?

What is the expected timeline for normalization?

We would greatly appreciate a clear and transparent explanation.

Thank you.