Copyright Infringement Notice - Amazon Not Doing Anything?
I wonder if anybody has any past experience with this. A seller has used some of my original images on his ASIN. Some cases just flipping the image so it is just inverted. This is on a couple of listings.
A few weeks ago I reported the listings via some copyright infringement form on Amazon, it was a rather long detailed form where I could search the ASINs and then select the pictures and describe the issues - I cant find that page anywhere now. I haven’t had any emails back from Amazon about this and I can still see the seller is using my images. Do Amazon usually take a long time to respond to this sort of thing?
Failing this could I just get a solicitor to to send a letter to Amazons legal department and resolve that way?
Thanks in advance.
25 replies
Seller_RkpGAsFSJh2Ft
Are you brand registered? Sending a legal letter direct to Amazon isn’t likely to garner much response in this case. You could try reaching out to the seller themselves as a first port of call. A few years ago I was working for a business where we were having to watermark our images though please do double check before considering that as I think Amazon don’t allow watermarked images anymore.
Seller_bxGApda6j8zcZ
If you are brand registered, you can submit IP complaints here: https://brandregistry.amazon.co.uk/brand/report-a-violation?ref_=sc_brandprotection_bp_rav
Seller_HxgcObseSqKiG
Can I ask what makes them your images? Do you have a copyright on the image content?
Seller_RkpGAsFSJh2Ft
Completely get your frustrations especially if the seller is Chinese. At the risk of sounding offensive I almost asked the question but didn’t because I was 95% certain you were going to say they were. It is incredibly annoying, try not to take it too personally as they do it to everyone. Have a little browse on the forums and see the stories about people having the brand names of their products changed to something completely unrelated which then prevents them from making changes to their own products. Insanity! The Amazon system is out of control and broken in so many ways and these days you can only roll with the punches.
With all that said, short of contacting them there really isn’t much you can do this time around, and they’re also likely to ignore that contact. In future as has been mentioned above, try and find a way to get your brand into the image. On all but the lead image (white background), it’s bending the grounds of what you can get away with but you could even try having your logo in the top corner of the image. I did this for a number of years at my old company and was able to get away with it with no issue. (Do take that with a pinch of salt though!)
Seller_rGtEcZnu0JTRD
From previous threads, I believe the only time they will react to anything like this is if you are on Brand Registry.
Not sure a solicitor would be able to do anything either, on Amazon you do not own the listings you create, you are adding them to Amazon’s catalogue, so they then belong to Amazon, not you. This is somthing that you agreed to when you signed up.
Seller_Ku3vjk0Ptgvm2
Good luck to the OP it really is annoying. I had a recent issue where I listed a product over two years a go with images I had taken set in my bathroom showing the item in use. This was a great listing which I had FBA stock in and it sold really well I wake up one day to find Amazon themselves have changed the image to some rubbish 3D rendering of a product which looks similar with the wrong dimensions listing added to it. Safe to say my sales have tanked since Amazon did this and although I have reported it to Amazon multiple times they have refused to fix it really does not make any sense to me as we have both lost money on this listing now due to Amazon’s own actions I have given up in the end and have stopped sending FBA stock in.
Seller_sFEUMUfeW5484
If they are using your product image on “another asin” as you say, then report it as a duplicate and maybe Amazon will merge it, as surely the product is the same.
Amazon won’t get involved with copyright just based on you saying it’s yours.
