I am reaching out regarding a critical issue with my Seller Account for BUDGET BAZAAR LTD. There is an account with Global User Permissions that was added without my authorization during a hacking incident.When I navigate to "Settings" > "User Permissions" > "Global User Permissions", I see an email listed there that I never added or authorized. When I attempt to revoke access by clicking "Manage rights" > "Remove this account", I receive the following error message:"T
his is the primary account manager account for BUDGET BAZAAR LTD. This account has all rights that apply to this business, and those rights cannot be removed."
I have contacted Seller Support multiple times about this issue, but I have not received any helpful response. Despite providing screenshots, detailed explanations, and confirming the unauthorized user's access, no action has been taken to assist me in removing this user or securing my account. I am urgently requesting: Assistance from a team familiar with resolving unauthorized global user access.Immediate removal of this unauthorized user from my account.
THIS MATTER IS URGENT BECAUSE HE IS CHANGING MY BANK ACCOUNT DETAILS EVERY FEW HOURS TRYING TO TRNASFER THE FUNDS TO HIS BANKACCOUNT.
This issue has left my account and business vulnerable, and I am extremely concerned about the potential risks.If anyone has encountered and resolved a similar issue, I would greatly appreciate guidance or steps to address this matter effectively.