Hi

Anyone else had this problem? Customer messages about an item supposedly bought form my store but received the wrong item and wants a refund and willing to return said item. the only problem is i cant actually find the order in the (All Orders page) and had the order number from customer and date and time but its not there?

Help or guidance would be appreciated.

Thanks

One customer wants a full refund as she says the product doesn't work but she refuses to send it back or send photos, she wants her money straightaway. I fear that if she starts an A-Z she will win even if she refuses to return the item which should be the procedure and the supplier would like to see what the problem is. Now she is getting quite aggressive.

I am so fed up with these people, I had one earlier this week that after I authorised a refund she contacted me again after a day saying that she had been waiting for ages ( 22 hours) for her money that I had to give it to her by end of play or else. Or else what? It was £3.49 what was she going to do? Go to the police? Beat me up? Send me to bed without dinner?

Recently had a removal order delivered and after inspecting it realised the customer has returned an old used product. The item was cracked and damaged badly, had serious signs of wear and tear, damaged metal parts and blocked steam holes and burn marks on a hot plate. Completely damaged. The writing was even rubbed off on the triggers so you knew it was well used and worn out.

Now this was accepted as a return as unsellable and returned to me. So it's clear the customer has kept the new product and returned the old battered one they had.

Now as a new seller, that stings me but Does Amazon really not reimburse for this and can customers get away with defrauding sellers on Amazon with no repercussions? How can they buy new items and send back their old damaged ones and get away with it?

I've tried to raise a case but had a response saying Amz don't reimburse for customer damaged items but this is fraud, they have swapped the new item with an old damaged item. Crazy!