Evri/Hermes parcel customer say not delivered to them
Hi
I got a case of a customer saying that their parcel has not been delivered and that the picture Evri/Hermes of proof of delivery is not his door.
Parcel booked through Amazon using Evri.
How do I deal with this?
Thanks
B
Seller_DROodOAYHftnc
Can you check on Google earth just to see if he is correct ?
Seller_L2WLWf8N814M4
Hello @The_World_Is_Yours,
In this case it will be Evri the responsible for the cost of your item.
@JillyB1- first of all thank you for your post.
Regards
Nickolas
Seller_8Wsckn3UoR095
I would look into Evri and Yodel via Parcel2Go. Yodel are cheaper, slightly slower, drop off only.
P2G have tracking all in one place, claims team, live chat team. Integration to Amazon, automatic tracking & dispatching… I put all of our parcels through Yodel from P2G.
Seller_L2WLWf8N814M4
Hello @The_World_Is_Yours,
As per our help page you need to contact Evri via Evri Holly Chatbot to raise a claim for an order that was lost during transit and purchased through Amazon Buy Shipping by Evri.
I saw on other posts related to this situation, that some of the sellers had been asked to contact Amazon. Some of my colleagues they started already to collect examples.
If is happening the same to you please let us know.
Regards
Nickolas
Seller_JEZj3PPLJYf96
The customer found the parcel, as his neighbour gave it to him.
However the picture used in the proof of delivery is not that of his neighbours doors. (WTF)
Lol
Seller_xUKHc5xSYJmI4
Surely if you received post which does not belong to you in error most people would pass it to the rightful order? Well they do we’re we live.
