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My main account is deactivated due linkage with my old unsed account
Dear Amazon Team,
Falak Accessories is my old account, which I created on 30 November 2023 during my learning session and did not used and NovaNest Variety Store is my main account created in 2024 and it is verified, recently I have received an email from amazon that your main account is deactivated due to linkage with old account please reinstate that first then you can reinstate your main account, after that I came to falak accessories account and opened many cases with support and also provided electricity bill with all requirements but amazon is not reactivating my old account with saying no enough information to reactivate your account, kindly please check attached screen shots and provide me a proper solution.
[Moderator Edit: removed personal information]
6 replies
April_Amazon
Hello @Seller_W4qpE6f3KvnCU,
I do understand having an old account cause the deactivation of your current account can be frustrating and disruptive. I appreciate you providing your Performance Notification as this allows me, with the help from an internal team, to investigate your situation. I have removed the email part of your message to protect your personal information, but I do have that saved so I can still review.
I see you have provided a utility invoice for this account. Does the address on the invoice correctly match the address you set up in your account? The system checks the business address, Legal Entity and the address in the Tax Information area. All this information can be found using the Settings - Account Info area of Seller Central.
If the address on the Utility Bill does not match the address you set up in the account, your appeal will fail. It should match EXACTLY to be successful.
Please review this information: Global seller identity verification Take a good look at the Document requirements.
Check the Performance Notification from November 30, 2023 titled: Your Amazon Seller account has been deactivated. In part this says:
How do I reactivate my account?
- To reactivate your account, please confirm that there is a valid credit card on file and provide the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
- -- A business license if applicable
- -- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with your name and address visible.
Once this account has been reactivated, that will allow you to reactivate "NovaNest Variety Store". DO NOT close any stores until both are reactivated.
This information may help: Comply with Amazon’s Multiple Account policy and Address a Multiple Account Policy violation
I hope this information will guide you to a successful resolution. If you need any additional information, please reach back out in this thread.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
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