EPR for DE problem: " The VAT or business ID and the legal name associated with this registration number do not match the information provided to Amazon."
Hello,
I got my EPR number from one of Amazon partners: tbaeu.com .
Submitted it to Amazon and got this error after a few days: “The VAT or business ID and the legal name associated with this registration number do not match the information provided to Amazon.”
I cannot see where is the problem… I am a sole trader, the shop is my name (and so is the business), I’ve tried to open a few cases with Amazon - they did not help at all…
Did anyone else had this issue? how did you solve it?
79 replies
Seller_slaY7nVNr1UKn
I am on the same boat. At first I registered with Lucid using my own name due to be a sole trader, but then decided to uptade my details on Lucid using my Amazon shop name instead of my own.
Got rejected both times.
Contacted Seller S. 2 days ago and I am still waiting for a resolution.
Seller_7VbclcPFFRTnc
This seems like another thread for the same issue whereby sole traders cannot successfully register their details - but only with amazon
Is anyone on here a sole trader that has successfully registered - with amazon
I note ‘with amazon’ as it seems the lucid etc registration is OK
Seller_e6dfYuOhjIEG4
Have the same issue… I am talking to the support for more than two weeks now. No actual help. Probably at the end, they will block my listings because the seller support is just there to copy-paste stuff and offer 0 actual support.
Seller_k6eoEUabo3Exy
Hello @Amazonseller
This is Noor from Amazon to help you with your concerns. Thank you for providing insight into your current account status. My goal is to give you further guidance on the next steps.
If your VAT is issued to a person in the case of a sole proprietor business, you need to change the name of the company in the business information field to either the name written on the VAT or add the Name of the person holding the VAT to the company name.
For Example “Business X Inh. Max Mustermann”. When doing so, your account will be going through a review process – you can contact the team at verkaeufer-verifikation-anfrage@amazon.de for further information.
For more information on EPR and vat registration, you can also click here- EPR and VAT.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Thanks & Regards,
Noor.
Seller_ZjZ4slOF0jHpk
Ditto, same problems. Everything is identical between Amazon info and Lucid info, yet keeps getting rejected. I’m a sole trader too.
Rather than a generic “does not match” warning, how about putting EXACTLY what fields are not matching. Something a bit more helpful.
Seller_zSgC5zKFELg5A
Hello @Amzonseller,
Thank you for reaching out to us once again!
We have notified the appropriate team in this regard, kindly keep your communication channels updated.
Regards,
Nehal
Seller_ANpkhFl1uuWCA
The same situation for me here also, I’m a NON-VAT registered sole trader.
I’ve tried re-submitting my LUCID number on several occasions and no matter what I change in my LUCID account I’m always met with the same error message on verification below:
The VAT or business ID and the legal name associated with this registration number do not match the information provided to Amazon.
I only really registered with LUCID for my eBay sales, but entered it on Amazon too. What’s incredibly frustrated is that it’s accepted there, but not in my Amazon account. Fortunately, 99% of my Amazon sales are UK-based customers, but I do/did offer European postage to Germany.
Seller_k8OypSIAlGOax
@ Noor_Amazon is there anything you can do to help?
It is very urgent, I just received performance notification a notification under my account health about this issue, see title (“Amazon Selling account – Upload your EPR registration number”)
I will greatly appreciate if someone can help me.
Also I do not understand how come on one hand Amazon is sending me performance notification asking me to upload the EPR number, and on the other hand you reject my number without and not responding to my case about it.
(See case ID 7818924952)
Ash_AMZ
Hello @Amzonseller,
This is Ash from Amazon and would help you with your questions.
From the post above, I understand that you have failed our Amazon payments verification process.
In accordance with EU regulations, Amazon Payments Europe requires Sellers to provide information about themselves and their business so they can continue to sell on Amazon and receive the proceeds of their transactions on Amazon EU Marketplaces.
Did you provide documents indicated in Performance Notification?.
The requirements are outlined here (https://sellercentral-europe.amazon.com/gp/help/201200780). When you are ready to upload the documents, navigate to “Account Info” in Seller Central (https://sellercentral-europe.amazon.com/hz/sc/account-information).
Always please make sure that your documents should meet the below requirements :
– These documents must be clear and legible.
– Documents must match given details in your account.
– All documents must be in original color.
– Documents must be scanned or photographed, screenshots are not accepted.
– Image must cover the whole document. If image is a national ID, both sides of card must be included.
– Documents must be less than 10MB in size.
– Acceptable file formats are .png, .tiff, .jpg, .jpeg, or .pdf .
Please submit your document by click “Identity Information” to upload the required information. Alternatively, you can send the documents to seller-verification-transfer@amazon.co.uk.
The forums community and I, are here to assist you with your concerns.
Regards,
Ash.
Seller_ZjZ4slOF0jHpk
@Ash_Amazon - This from the EPR help page -
8. How does Amazon validate my LUCID registration number?
Amazon will validate this number with ZSVR within three business days after submission. We will notify you when the validation result is available. Consider that Amazon will use your VAT or taxpayer reference number, your company name and address to validate your LUCID number. Ensure that the data on the LUCID packaging register matches the one you have provided to Amazon.
Can you PLEASE shed some light on why sole traders keep getting rejected by Amazon, when the details are perfectly fine for other marketplaces and as per the instructions, my correct tax ref number, address and company name are in Lucid. Just like the many others Amazon have rejected.
