Concerns Regarding Return Policy and Packaging for Fragile Decorative Items
I am writing to express my concerns regarding the handling and return policy for the fragile decorative items we sell on Amazon. Our products, which include items made of resins, natural clays, glass, and plastics, are meticulously crafted and inherently delicate. Despite our best efforts to pack these items securely, we have encountered several issues that need urgent attention.
Firstly, we have noticed an increasing number of instances where customers return items that have been broken or damaged during their possession. In some cases, the items returned are used or even different from what was originally sent. These incidents not only result in financial losses but also affect our seller performance metrics negatively.
Additionally, the SAFE-T claims we submit for these returns often result in reimbursements that do not cover the full value of the items, exacerbating our losses. The financial strain caused by these inadequate reimbursements is significant and affects the overall health of our business.
We are committed to providing high-quality products and exceptional customer service. However, to sustain this commitment, we need Amazon to take stricter action against fraudulent purchasers who return damaged or different items. We suggest implementing more stringent checks on returned items to verify their condition and authenticity.
Moreover, we propose the introduction of an "open box delivery" option for breakable items, which would allow customers to inspect their purchases upon delivery and confirm their condition. This could potentially reduce the incidence of fraudulent returns and ensure that genuine breakage issues are addressed promptly. Additionally, implementing a "no return" policy on certain fragile items, with clear guidelines and customer consent, could further mitigate these problems.
We appreciate your understanding and cooperation in addressing these concerns. We look forward to your positive response and to continuing our successful partnership with Amazon.
Thank you for your attention to this matter.
