Created a support case over 2 weeks ago and just getting ignored
ForumsHomeDiscussions

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_9hRZbFP9admI2

Created a support case over 2 weeks ago and just getting ignored

Hi,

I opened a support case over 2 weeks ago after accidentally selecting a business seller account rather then individual and therefore got charged to create the account. I have repeatedly messaged on the case requesting a reply but still had nothing and no other contact methods, no phone numbers, no live chat?

Is this normal for Amazon just to blatantly ignore cases? They have ignored it so long that my account has now been charged.

Thanks

35 views
1 reply
00
Reply
0 replies
user profile
Seller_ejwc84JNL5Uk6
In reply to: Seller_9hRZbFP9admI2’s post

Amazon wont sort this for you - you need to do it yourself. Go into your account settings - left hand side - manage services (or similar) and downgrade from Professional account to Individual. This will prevent next months fee going out. Then - IF you haven’t sold anything you can politely ask Amazon if they will refund your payment as you signed up in error - they wont refund if you have had even 1 sale though.

10
Follow this discussion to be notified of new activity