Amazon limited reviews for my ASIN
Hi,
I am new seller on Amazon, only have one product. I have managed to get into target customer community on facebook and offered them my product. They have reacted extremely well and here problem started.
I got several messages that customers wanted to leave me reviews, but they cannot, because when they try to hit submit - notification appears.
“This product currently has limitations on submitting reviews. There can be a number of reasons, including unusual reviewing activity.”
I tried to contact seller support, then community help and I am crazy from this! I am trying to solve it for more than 5 days and they still were not able to respond to my original questions such as - what does it mean? What can I do to ressolve a problem?
It is taking me customers who are willing to leave me some reviews and you know how reviews are important!
This is totaly crazy.
8 replies
Seller_j61Ue0JSi3HKv
I want to also say, that they purchased my product and they reacted spontaneously to leave me reviews. I think in community, more energy has been put into leaving reviews and so on - so it was NOT purchase on exchange or purpose.
Seller_EJIX7rqDNQJi2
There is nothing you can do. Whenever Amazon detects an unusual reviewing behavior such as a suspiciously high reviewing rate, which is significantly higher than on similar listings in the same category, it blocks the ability of buyers to leave product reviews.
Amazon will now investigate the remaining currently published reviews, which can take anything from a few weeks to a few months and meanwhile the reviewing ability will be restricted.
Seller_pOVULMI4XNLqB
These Facebook review groups sit uncomfortably with me.
I will be happy when Amazon restricts reviews to verified purchasers only.
Or am I missing something?
Seller_tKLSFTtx6f51Y
Surely they’d restrict reviews only for those above the number of sales made?
I mean Amazon clearly knows how many of each product has sold, so if reviews > products sold, restrict.
I know I’m using common sense here, and amazon probably doesn’t, but wtfs the point of restricting reviews just because they’re “above normal for your category”? Someone else’s product in my category might be absolute cack and therefore not get many.
