ID 10762777382

MY QUESTION or call it a complaint which still remains unanswered by the amazon seller support, ticket is opened from very long time, since 2nd of Feb 2025. Please advise why there is no invoice generated for the amazon monthly subscription fee, its been long and we have realised that it was never accounted into our accounting system when submit vat, as these do not show up in VAT report or seller fee invoices. This is not a great process to only show up these fees under date range report and exclude from the tax library, vat invoices, please escalate this issue to your development team, tech team and resolve this issue asap please. thanks

From August 2024 we were charged VAT on our monthly subscription fees. Previously we paid only £25 without VAT added. Since August this changed to £30 to include the £5 VAT.

We have never received an invoice from Amazon with the new amount. I have opened numerous cases and they constantly tell me it is in the tax document library and refer to the new VAT on our selling fees. As you can imagine, I have reopened every case saying they are referring to the wrong charge.

Am I being thick and these invoices are available somewhere else or should they be in the tax document library along with all the other invoices. Your help is much appreciated.

I have been trying to get ungated on a Stanley product for weeks on end and it still won’t allow me to be approved , my invoice was wrong at first so I sent my products back and re ordered them, got a brand new invoice with all the correct information and I still have not been approved on the product, every time I try I am greeted with a bot like , automated response which proves it’s not a human viewing my invoice , when I try to contact support I’m not supported, I’m given information that is very obvious to me and isn’t sorting my issue out, nobody can put me through to the brand approval team, I’ve been told I’ll be cont aged personally about my issue and have been left in the dark , this is literally so unprofessional and even worse that I pay a monthly subscription to sell on Amazon and still can’t sell although I’ve followed the rules , I would like a manager to contact me personally about this issue so I can get it resolved