Customer wants to return an item.
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Seller_quxVKTIdIbV6a

Customer wants to return an item.

Hi

Anyone else had this problem? Customer messages about an item supposedly bought form my store but received the wrong item and wants a refund and willing to return said item. the only problem is i cant actually find the order in the (All Orders page) and had the order number from customer and date and time but its not there?

Help or guidance would be appreciated.

Thanks

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3 replies
Manage Buyer Experience
Tags:Buyer messages, Refunds, Return shipment
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Seller_ZJhFeE3tNKzfh
In reply to: Seller_quxVKTIdIbV6a’s post

advise them that is the case. And they need to open a return request from their Amazon order history.

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Seller_9142Dj5WApWFI
In reply to: Seller_quxVKTIdIbV6a’s post

Go into the message centre on Seller Central. The order number will be displayed with the message.

If it is not there. Advise the customer that they may have contacted the wrong seller.

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JiAlex_Amazon
In reply to: Seller_quxVKTIdIbV6a’s post

Hello @Seller_quxVKTIdIbV6a!

Following up on this thread, as your peer seller mentioned, If you don't locate the order ID on your account, the best advice will be for you to check with the buyer and redirect them to Customer Service for further assistance.

Any assistance, don’t hesitate to reach out to our support channel.

Regards,

JiAlex

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