Amazon has been refunding customers outside of their return window. When I submit a SAFE-T claim, Amazon denies it with the below explanation. If you follow the link that they provide it says "Our 2023 Extended Holiday Returns policy requires that items purchased between November 1, 2023, and December 31, 2023, are returnable through January 31, 2024, except for Apple brand products, which can be returned through January 15, 2024."
First, I would like to know why Amazon is sending me outdated links and then I would like to know why is the representative contradicting the link they are sending? This happened a lot last year and has happed a couple times so far this year. When I appeal the decision they always deny the appeal claiming they stand by their original decision without explanation.
Has anyone else had this issue? Am I missing something here?
Why is this happening?
The buyer filed the return request within the return window. Orders placed between October 1 and December 31 of this year, may be returned until January 31 of the following year for a full refund. For more information about this policy, visit "Holiday Returns Policy":
-- https://sellercentral.amazon.com/gp/help/201725760
