Amazon Customer Service making fraudulent claims for customer

Yesterday i had an email with "we have initiated a refund" and customer was refunded for 2 items without a single message from customer.

Funds were taken from my account and paid back to customer with the email stating "item not received"

Opened a safe-t claim SAFE-T Claim ID: 29986-88626-1275518 as tracking showed delivered, delivery photo correct and GPS to support.

Claim was denied as safe-t team said items were not returnable !!

How can a claim of not received be non returnable to start with?

How does Amazon allow themselves to determine what is and isn't returnable when every item i sell is returnable under my returns policy ?

How does Amazon allow a customer to keep the items and return funds because they determine them to be non returnable?

This is nothing more than facilitated theft of goods and funds.

It appears that the customer may of received the goods and changed mind and tried to return, but Amazons system would not let them, so Amazon just gave them away !!

Should i go through the Amazon catalogue and buy every single item in there that is classed as non returnable and then open a return and get thousands of items for free and effectively scam every seller in the catalogue??

This HAS TO STOP !!!

@Simon_Amazon@Sarah_Amzn@Winston_Amazon

Can you please look into this case as it is nothing more than a fraudulent claim by either customer or Amazon Customer Support.

If Amazon are saying this is non returnable and are gifting goods not owned by them to customers, then Amazon should bare the cost of giving 3rd party sellers goods away, otherwise this is theft by Amazon and defrauding its 3rd party sellers.