On time delivery rate
My On-Time Delivery Rate has decreased due to late deliveries caused by the courier company Evri, which is selected and used by Amazon, not by me. Although the delays are entirely outside of my control, my performance metrics are being negatively affected and my account is now at risk.
Orders are being delivered late by the courier amazon assign, yet my rate is dropping as a result. Because of this situation, my buybox also dropped and I have been unable to make sales for several days.
I have wrote to amazon team about it but nothing happened.
P.S. Actually it was dropped to %88.89 from %100 then raised to %90 and next day dropped %81.82 by itself (I did not have any order last 10 days and so)
Thank you for your understanding and support.
On time delivery rate
My On-Time Delivery Rate has decreased due to late deliveries caused by the courier company Evri, which is selected and used by Amazon, not by me. Although the delays are entirely outside of my control, my performance metrics are being negatively affected and my account is now at risk.
Orders are being delivered late by the courier amazon assign, yet my rate is dropping as a result. Because of this situation, my buybox also dropped and I have been unable to make sales for several days.
I have wrote to amazon team about it but nothing happened.
P.S. Actually it was dropped to %88.89 from %100 then raised to %90 and next day dropped %81.82 by itself (I did not have any order last 10 days and so)
Thank you for your understanding and support.
1 reply
Seller_ZQyopdiwkUHOZ
Sorry, I'm not understanding what you mean by Amazon assigning that courier. What do you mean?
You can change your shipping expectation in your shipping settings to give more time for parcels to arrive, which will protect your OTDR.
Alternatively, you can activate SSA and automated handling time, and buy your postage using Buy Shipping which will protect you from punishment for a low OTDR, though the rate itself may still be low which could cause Amazon to delivery pad your estimated delivery dates for buyers.
