Warranty claim from A to Z

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_Waeu4tmY4Yv4J

Warranty claim from A to Z

I received a claim from a customer. But look what happened:

Delivery of the package to the customer's home was scheduled with the UPS carrier for 08/22. The final delivery deadline was 08/23.

On the same day 22/08 that the product would be delivered, the customer changed the delivery address of the package by contacting the carrier. After the customer performed this action, the package was delivered 7 days later by UPS. After the product was delivered, the customer opened a warranty claim and Amazon refunded the purchase price.

Can I claim this and be successful? The product would be delivered within the correct timeframe, however, the customer requested a change of delivery location from the carrier and caused it to take a few more days to receive the package. I'm not at fault in this part, but I ended up being injured, what can I do?

362 views
9 replies
Tags:A to Z Claims
110
Reply
9 replies
user profile
SEAmod

Hello @Seller_Waeu4tmY4Yv4J

Please post back with the Order number and I will take a look and see if there is a possibility of an escalation.

Susan

81
user profile
Seller_dyZ2OfRR393IL

Scamming buyers always figuring out new ways to scam. Shocking! Amazon is a scamming buyers heaven!

120
user profile
Seller_YGb4MVtDSVa5l

If you shipped on time you'll be protected...

20
user profile
Seller_CW0P5hgbsiqWX

Hopefully, the cost was under $35.00, because Amazon does not like paying our claims above that amount. Sure sounds like a scammer. All your buyer has to do is call customer Service and state they did not make the address change; the seller must have done it. I want a refund. Then the Rep on the phone refunds in full, from your account, and it shows up as an A-Z claim.

Good luck, as Amazon always takes the side of the buyer. Personally, we have taken buyers to court on high value items, and won, but there is a lot of gray area in the situation.

In addition, as @SEAmodsaid, the product was not shipped on time to qualify for a refund.

10
Follow this discussion to be notified of new activity