Hi,

We use One day and second day shipping method and understand to use these you must meet the following requirements

- Valid tracking rate: 100% for Premium Delivery orders-

On-time delivery rate: Greater than or equal to 97% for Premium Delivery orders.

- Seller-initiated cancellation rate: Less than 0.5% for Premium Delivery orders.

Our valid tracking rate and on time delivery are both 100% , our Pre-fulfilment Cancel Rate is 0.29% ,with the following Seller-cancelled orders: 1 Total orders: 342

I have been informed by Seller central to "send your Plan of Actions by responding to the performance notification in your Account Health dashboard with a detailed Action that includes a root cause analysis of the performance issues and a plan to address these issues within a defined time period" but I have not received this notification. Just wondering if anyone knows who to contact to get this sorted as we do miss out on quite a few sales.

Thanks