FBA have lost 8 boxes and are denying claim
We sent 9 boxes to LBA4 last month, they were transferred to DSA6 and all signed as received however only one box has been processed and the shipment has been closed with 8 boxes unaccounted for.
Yet again the same cut and paste response has been given to our case:
——————————-
We're denying your reimbursement claim for the following units because we didn't receive all expected quantities when compared to your shipping plan:*** Removed ASINs and the quantities to maintain confidentiality****We must be able to confirm receipt of specific items and quantities against your shipping plan. Proof of delivery only confirms that the carrier made a delivery at our fulfillment center and isn't confirmation that Amazon received the exact items and quantities stated in your shipping plan.We recommend that you work with your carrier and/or third-party logistics (3PL) on these discrepancies and ensure that you have appropriate insurance for future shipments. Many carriers and 3PLs assume limited liability for damage or loss in transit.If you need more details for this shipment, view the Shipment summary, Contents tab in Seller Central.
—————————
Every time I reopen the case requesting an investigation it is closed with the above message. Can one of the mods please escalate this to a competent human?
Case Id:12954493572
@Manny_Amazon
FBA have lost 8 boxes and are denying claim
We sent 9 boxes to LBA4 last month, they were transferred to DSA6 and all signed as received however only one box has been processed and the shipment has been closed with 8 boxes unaccounted for.
Yet again the same cut and paste response has been given to our case:
——————————-
We're denying your reimbursement claim for the following units because we didn't receive all expected quantities when compared to your shipping plan:*** Removed ASINs and the quantities to maintain confidentiality****We must be able to confirm receipt of specific items and quantities against your shipping plan. Proof of delivery only confirms that the carrier made a delivery at our fulfillment center and isn't confirmation that Amazon received the exact items and quantities stated in your shipping plan.We recommend that you work with your carrier and/or third-party logistics (3PL) on these discrepancies and ensure that you have appropriate insurance for future shipments. Many carriers and 3PLs assume limited liability for damage or loss in transit.If you need more details for this shipment, view the Shipment summary, Contents tab in Seller Central.
—————————
Every time I reopen the case requesting an investigation it is closed with the above message. Can one of the mods please escalate this to a competent human?
Case Id:12954493572
@Manny_Amazon
7 replies
Susi_Amazon
Hello @Seller_zWpliaCE34XT0,
Thank you for sharing the details of your shipment. I can see this has been frustrating, especially with the back-and-forth on your case. This is what I found according to the investigation shared:
When a shipment is received at our fulfillment centers, we conduct quality checks to verify that all units from your shipment are accounted for and match your shipping plan. In your case, while all 9 boxes were signed as received by the carrier, only 1 box was unpacked and processed at the fulfillment center. The remaining 8 boxes couldn't be located during the investigation, which is why the claim was classified as "Carton Missing, non-Partnered."
It's important to understand that carrier proof of delivery confirms the carrier delivered the shipment to Amazon, but it doesn't confirm that Amazon received and processed all the individual boxes within that shipment. This can happen for various reasons during the receiving and sorting process at the fulfillment center.
To help prevent this in the future, make sure your shipment labels, box weights, and contents match your shipping plan exactly. You can also review the FBA shipping and routing requirements for best practices on packaging and labeling.
-Susi 🌿
Seller_J2H5GprhaORbt
Had similar,recently
Where we shipped 5 boxes to Germany,these were then sent on to Poland .5 months later after being told to make a claim with the couriers , becaus although each box weighed just under 23kg in germany ,by the time they were in Poland, there were all empty.
low and behold, the shippment was recieved and put into stock on Satuurday.
Exactly 5 months after sending
