Overcharged FBA fee reimbursement
I have several SKUs with FBA fees that dropped due to a cubiscan re-measurement. While the current FBA fee is correct, Seller Support will not reimburse the previously overcharged orders.
This seems like a common problem based on other forum posts. Has anyone had luck getting reimbursed?
@Steve_Amazonyour assistance would be appreciated.
Most recent Case IDs:
Case 11851377751
Case 11851299621
4 replies
Steve_Amazon
Hi @Seller_FCNzmk7Ljof4Q,
Thank you so much for creating this thread. I have reviewed these cases and have requested to have both of them escalated. I will follow up as I get any updates however you will likely be contacted directly by the escalation team so please be on the lookout for that as well.
Thank you,
Steve
Steve_Amazon
Hi @Seller_FCNzmk7Ljof4Q,
I have reviewed the escalated case this morning and it looks like this situation is not eligible for reimbursement. I know this was not the outcome you were looking for here however I wanted to let you know.
Thanks,
Steve
