Lego ungate - invoice not been fulfilled
so i purchased 10 lego products from poundtoy… i received an invoice on email and sent it the same day to amazon to try ungate it…
they got back to me today and said “- You have provided an invoice that has not been fulfilled by the supplier. Please work with your supplier to obtain an invoice that has been fulfilled.”
what does this mean?
104 replies
Seller_JdozeOAZofvET
so i have looked online and its to do with not receiving the product yet, and to send it afterwards
Seller_PUgTge8LPB8FY
It means you bought them from an online retailer rather than an approved and authorised wholesaler who has letters of authorisation.
Seller_zhjiy4JuMEuyF
Is poundtoy a retailer? If so, that may cause you problems. Amazon will want to see an invoice from the brand owner or an authorised wholesaler. If there is more than one retailer in the supply chain then Amazon won’t consider the items new.
Seller_mq3Gi6gM2tClA
Attach the invoice as you’ve already done so.
Then include a picture of the 10 units.
Seller_rGtEcZnu0JTRD
It means that you need to physically hold the stock, not that you can demonstrate intent to purchase it. However once you can show that you have complied with this, then the next check will be to confirm you have purchased from a registered Lego wholesaler, or direct from Lego, and unfortunately this is not the case, as you have purchased from a retailer so as far as Amazon are concerned the items you have are second-hand, so you would not be allowed to sell them as new.
Seller_DpzxZYs8Mf2R0
You need to wait for the Stock to arrive with you so you can provide photos of the products as well as showing the invoice
Seller_mq3Gi6gM2tClA
I literally had the same issue with ungating in Barbie. I used PoundToy myself, so it does work.
I only sent the invoice and then when the 10 units arrived I sent pictures of the 10 units and within 1 hour, it was approved.
Seller_IjUdXgfytlivr
LEGO the brand is not gated in the UK. If you have permission to sell toys you ‘should’ be OK to sell LEGO. There are currently (as of a few weeks ago) 7 sellers registered for the LEGO brand in the UK, but they are sellers of clothing and accessories for the LEGO brand.
I think this is because it is fairly easy to counterfeit a LEGO T-shirt, but almost impossible to counterfeit a LEGO set. I have actually never seen a counterfeit LEGO set in my life. There have been rip-off ‘brands’ who copy their designs etc, but they never dare actually print the LEGO brand anywhere on the boxes.
I think you are just having trouble with the toy category, which is gated. If you can find a real wholesaler and buys some toys that way you may well be able to get ungated for toys at some point down the line. It would need to be an actual real wholesaler mind you.
Seller_p3rxbAe6huDxs
Amz do accept pound toy invoices for ungating sounds like something in the detail is incorrect.
Seller_y7wlA8Npjq1Or
Having taken a good look how on earth do people make money buying at those prices?
I found them much more expensive than my own supply chain.
