Generic Keywords and fields won't save
In the product details section when editing a listing, the "Generic Keyword" section allows you to "add more" up to 5 key word fields. When I add my keywords and long tail keywords and "Save and finish" the fields never save. I get the pop up "...24 hours to approve..."
I have saved many times and given 24 hours sometimes 2 days and nothing will save. Obviously time and money goes into keyword research so it is frustrating when they will not save.
Any one else experience this and/or have a method to fix the issue?
7 replies
Seller_yJJ2IPzFLsfbx
I am having the same issue! I am being told that I cannot update as another contributor to my brand has tha value. Its not true!
Seller_edY89NE5DjJtV
Same problem here. Did you try to reach the support team? Also, for the experiment, I tried to add just one keyword in the second field and got no result.
Cooper_Amazon
Good Morning @Seller_9njMBI56AfBd7, @Seller_yJJ2IPzFLsfbx & @Seller_edY89NE5DjJtV, I wanted to stop by and check in with you regarding this issue.
Can you please provide me with the case ID you filed with Selling Partner Support in order for them to see if they could help you troubleshoot this issue?
I also wanted to provide this help page in the meantime that discusses Keyword attributes and Use search terms effectively which both cover Generic Keyword questions.
I am happy to begin reviewing this issue for everyone once I receive those CASE IDs. Looking forward to hearing from you soon. Sincerely, Cooper_Amazon
Seller_IFi2UmX02zRsV
I'm having this same issue. Did you find a solution?
