We have a shipment that has been received, the amount of units received is correct and all units showing in the inventory ledger, but no stock (there were 5 ASIN on shipment) is showing for any of the units in our inventory. No units are showing at all, either as "available", or "reserved". On top of this before being received when the shipment was "In Transit" the units never showed as "inbound" in the inventory, so we were slightly worried even before they were received.
We have sent hundreds of shipment to Amazon and never seen this issue, this is our first shipment to a new area and we are wondering if there might be an Amazon glitch causing a link issue. Amazon seller support as expected have been less than useful, so thought would try here just in case anyone has had the same issue.
Thanks
Hi @Seller_TydxBDPzIzz4d,
Could you take a quick look at the Content Tab in your shipping summary? There should be a date there showing when the shipment becomes available for investigation.
Thanks, Ezra