Deferred transactions
Dear Sellers,
Is there a new account levels reserve policy that I am not aware of?
I get paid every two weeks and the account level reserve usually becomes the beginning balance after payment has been initiated but this time the beginning balance is much lower than the account level reserve from previous period and now showing as standard orders and the rest of the funds showing as deferred transactions.
I have contacted seller support but the person I spoke to didn’t seem to understand my question well and has escalated it to payments team but would like to hear from you all in the meantime if you are facing similar issues
Kind regards
Seller_76AUwmqvSyRIM
You might have been placed on "Delivery Date + 7" disbursement schedule.
Check your emails received from Amazon, you should have been sent one a few months ago.
Mine is kicking in on the 3rd July. Just great!
Seller_oavl4D3corf6S
If that’s the case it would really have detrimental knock on effect on my cash flow. I can’t find the communication anywhere in my inbox, would you mind sharing the subject of the email you received so I can search for it?
Many thanks.
Seller_76AUwmqvSyRIM
subject: Your Base Reserve policy: Changes postponed to 3 July 2024
Hello,Your reserve policy change – Postponed to 3 July 2024We recently notified you that we will move your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7”. To allow you additional time to prepare, we have postponed the date to 3 July 2024. What this means for your businessWhen the new reserve policy takes effect on 3 July 2024, funds from sales will be available for disbursement on the delivery date plus seven days. For example, if you ship an item on 1 June, and the delivery date is 4 June, the funds will be available for disbursement from 12 June. Why are we moving you to this policy?Sellers registered after August 2016 have operated under this policy for seven years. This change will standardise our reserve policies for UK and EU sellers and ensures sellers have sufficient funds to cover any financial obligations like product returns or customer claims. How to request additional supportIf you are concerned about the impact this transition has had, please contact us eu-uk-reserve-policy-extension at amazon and we’ll evaluate available options to help you, including a transition extension to 30 September 2025. How to prepare for this changeWe understand this change in policy may cause a one-time cash flow issue for your business and may temporarily impact your ability to disburse funds if your balance is lower than the reserve fund required. Please use this additional time to prepare, by ensuring you are able to manage any short-term cash flow challenges your business may experience when transitioned on 3 July 2024. If you have any questions about this change, please contact us through payments-investigate at amazon
There was also a link for more information but I can’t include it as the stupid forum thinks that it’s a non-Amazon link! 🤣. Just search for base reserve policy.
