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Here we go again! The difficult customer of the day and dirty feet
A customer that said that she expected 6 and I only sent her one, because it's apparently clear that she would be getting 6.
Now I am getting old, senile and maybe a bit mad (selling on Amazon is not helping) but I really cannot see anything in this listing that says she would be getting 6.
B004XG53V8
Not a good week for cinnamon, I had another one yesterday that asked for a refund as their cinnamon incense allegedly smelled like dirty feet.
24 replies
Seller_ZQyopdiwkUHOZ
Only thing I can come up with is that they were looking at a different listing for a similar product that was 6 packs and then clicked back on to your listing not realising it was different.
Btw, what is up with that review with images showing the absolutely destroyed room?? Can Amazon not tell that that's utter nonsense??
Seller_Fg2fqaWOnEtha
I asked them to show me where in the listing it says that they would get 6 packs but they keep repeating it's misleading and they expect the other 5 packs. I think the price of the six pack would also have been different on a listing of a box of 6. as even with a good price with RM and a good wholesaler, no one can make any money by selling it for £3,29! Amazon sell it at £6.99 B002HIEL8U
Even if true, it's fire, although definitely less dangerous than a candle if lit properly. However, it could still be near something flammable. This is precisely why every packet includes a warning to never leave incense burning unattended.
Seller_ZQyopdiwkUHOZ
I'm not going to claim to be expert, but that image doesn't look like a fire caught and spread. Look at what's hanging from the light. It looks like something melted and ran off it from the ceiling. I find it difficult to believe a fire that hot could form and be left for long enough to cause that without some sort of accelerant being used.
When you read the comment alongside it, it really feels like an attention seeker found some photos online or had them for another reason, and just felt like spreading nonsense.
Seller_7pDvjaP1zn6iT
"Stamford Premium Hex 37122 Incense Sticks "
I think the buyer went too mathematical about your listing and took the "Hex" for quantities (this probably is sarcasm but you never know nowadays)
Seller_40ozsHlGqPuEL
Perhaps give this a whirl a template reply to said customer? Please change to fit the figures, or what you think is OK is to write.
Subject: Clarification on Order Quantity
Hi [Customer's Name],
Thank you for reaching out regarding your recent order. We understand that you expected to receive six items, but our listing does not indicate that six items would be included. Could you please pinpoint the exact wording in the listing that led you to believe you would receive six items?
The selling price is fair for a single item, and sending six would mean the customer is buying at about £0.80 each, which would result in a £4.00 loss per sale due to Amazon fees.
If you are unable to find this information in the listing, we kindly ask you to return the item for a full refund via your Amazon purchase history.
Thank you for your understanding. Best regards, [Your Name]
Seller_IiLCzWNcEixPU
Straying from your post a bit, but that review... 100% unreal... She goes on to say:
"I understand that this is not the person who I have purchased this from - but wanted to leave a review so people understand that these can in fact be dangerous just as much as a candle"
"I have bought this type of brand before in the past"
"I am just posting this to raise awareness."
So she puts a 1 star on an innocent product... Can Amazon not see this is someone clearly trying to kill the listing for shock factor attention.
Some people are unbelievable.
Seller_HhZ2pQhvhLtpE
Maybe it's the word Sticks? if Mike Tyson were to say it out loud?
Seller_CNXMnZmfYYY3b
So as soon as I clicked your listing the amazon ad under your description is for a 6 pack. That's entirely out of your control but it's on your listing so I see why a unsavvy shopper would make that mistake. They should remove those ads under the description for sure.
Seller_IQo80d99W2DzP
I put in the ASIN: B004XG53V8 and there is a sponsored listing, so before this item that says: STAMFORD INC. 37106 Opium Incense Sticks, 20 Sticks x 6 Packs ( which are ASIN: B005HJ6Q98 - but links to a choice of scents).
That is 6 packs of 20 from £5.69 inc shipping. So, far cheaper per stick. But postage combined of course.
Yours is definitely 1 pack of 20 for £3.29 inc postage.
I would suggest you screenshot the page and send as a PDF to her, proving it is 1 pack of 20.
Ask her to raise a return RMA request, if she is unhappy and then a refund applies when received back, but as listed, then Amazon will charge for the return postage as an unwanted item.
If you sell in 6 packs of 20, provide a link to her, and maybe offer an extra 1 pack as goodwill if she replies with the order number.
If she thinks it says 6 packs, ask her to screenshot and send to you. Inform her that Amazon advertise other items on the same page so not be confused by those adverts, as is most likely.
==
I also note the genuine brand listing has 3 warning symbols, including that of fire and says:
Causes serious eye irritation. Flammable liquid and vapour. Very toxic to aquatic life.
Danger
Causes serious eye irritation.
Causes skin irritation.
Flammable liquid and vapour.
Harmful to aquatic life with long lasting effects.
May cause an allergic skin reaction.
May cause respiratory irritation.
Very toxic to aquatic life.
==
Maybe worth just copying that as a photo on your listings, so covers you?
I'd not sell on this listing with a photo of a fire, puts anyone off.
It does not say your brand caused the fire, so I'd also report it to Amazon
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