A-Z claim, ODR Affected When Using Buy Shipping
ForumsHomeDiscussions

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_tsHOdqSLDC1Z4

A-Z claim, ODR Affected When Using Buy Shipping

Hi, please can you help me with the following order? 206-3466559-5206733

The customer was granted an A-Z claim against us for not receiving their item, even though tracking confirmed delivery. I bought my postage using Amazon Buy Shipping, so my ODR should not have been affected. Please can this be reviewed and the ODR removed?

@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Winston_Amazon

13 views
1 reply
Account Health
Tags:Account Health
00
Reply
1 reply
user profile
Sarah_Amzn
In reply to: Seller_tsHOdqSLDC1Z4’s post

Hello @Seller_tsHOdqSLDC1Z4,

Thank you for posting on Forums!

Have you already contacted Seller Support? If yes, could you please share the case ID?

Best regards,

Sarah.

00
Follow this discussion to be notified of new activity