We are experiencing a recurring issue where Amazon’s bots appear to be moving music products into completely incorrect browse paths/categories. The products are clearly music items, such as vinyl records or CDs, with correct titles, barcodes/EANs, labels and product formats. However, the ASINs are being placed into irrelevant browse paths, which negatively affects customer discoverability, search/browse placement and sales performance.

I don’t even list many popular albums when their browse path is wrong, but Amazon changes categories so frequently that even listing items in the correct category does not guarantee they will stay there. Many best-selling items end up stuck in Amazon warehouses simply because they lose discoverability after being moved to the wrong browse path. For example, I currently have 60 Pink Floyd box sets in stock. I am offering the best price with Prime shipping, but they are not selling because the product has effectively disappeared. It is extremely frustrating. I am now having to convince Amazon Seller Support that a Pink Floyd vinyl box set is not an Xbox 360 game.

When we try to request a correction, Seller Support responds with the standard message:

“It appears that the detail page associated with this ASIN is controlled by the brand owner. Any product-related information on this ASIN must be submitted by them.”

However, this does not address the actual issue. We are not trying to change brand-owned product content, title, images or descriptions. The problem is that Amazon’s own automated classification seems to have assigned the wrong browse path.

In practice, sellers are left in a difficult position: Amazon’s system changes the category incorrectly, but when we try to report or correct the issue, we are told that only the brand owner can submit changes. This makes it almost impossible to fix a catalogue defect that appears to have been caused by Amazon’s own classification system.

Could an Amazon moderator please advise how these cases should be escalated properly to the Catalogue team?

Case ID: 12874445742

I'll just give four examples:

Pulse (Live) [VINYL] [lp_record] Pink Floyd

ASIN: B07BLGL9MJ

Current incorrect browse path: PC & Video Games›Legacy Systems›Xbox Systems›Xbox 360›Games

A Box Of Dreams [VINYL] [lp_record] Enya

ASIN: B0C2ZT3PFL

Current incorrect browse path: Home & Kitchen›Home Accessories›Decorative Accessories›Collectibles›Framed Music Memorabilia

Let's Dance (2018 Remaster) [VINYL] [lp_record] David Bowie

ASIN: B006U6EKJA

Current incorrect browse path: PC & Video Games›PlayStation 4›Games

Sabrina Carpenter - Man's Best Friend LP record (indie exclusive on sea foam vinyl) [lp_record] Sabrina Carpenter [Jan 01, 1901]

ASIN: B0FM75QVWZ

Current incorrect browse path: Books›Antiquarian, Rare & Collectable›By Publication Date›1901-1950›1901-1910

@Manny_Amazon @Sofi_Amazon @Xander_Amazon @TaylorR_Amazon @Dougal_Amazon @Michelle_Amazon @Thea_Amazon @Angie_Amazon @Spencer_Amazon @Julia_Amzn @Glenn_Amazon