Hi Guys,

A Customer Bought an Item back on Wednesday 17th April with an estimated delivery date of the 20th-22nd April. We shipped it the Same day (With Tracking) and it was attempted to be Delivered on the following days 19th, 20th, 21st, 22nd & 23rd. There was issues with the buyers address, I made attempts to contact the buyer but they didn't respond until the 15th May. The item was then delivered the same day after them finally getting back to me. The buyer opened an A-Z Claim on the 16th May, and despite Tracking Showing item was dispatched on time, and being delivered, it was closed in her favour. This is becoming an reoccurring issue and is anyone else having the same issues or have advice?

I appealed this A-Z Claim but it was rejected

Jessica_Amazon_ any help or advice?

I am seeing an increase in the number of refunds made by Amazon with a reason code of order not received. In all cases the carrier tracking and my seller dashboard show 'item delivered'

I am having to open and monitor a number of SAFE-T claims to ensure that I get refunded.

Not sure if this is a buyer scam or a new policy that refunds buyers as soon as a claim is made for non delivery.

In all cases so far I have been refunded by Amazon but its just another task to manage this.

Anyone else seeing this?

Why is amazon awarding a refund to the buyer at my expense when item shows signed for and delivered with photo.

Reason given by amazon is we can see item has been delivered but customer has not received so we will not count this againt for ODR but seller funded.