Customer lying about the postage paid on item that was returned
Hi @Simon_Amazon can you take a look at this feedback please 202-2061825-2615511 customer is lying about postage information. They say they are £14 out of pocket but they used a 48hr non tracked service which is the cheapest you can do. Special delivery costs £9 so I have no idea where £14 came from (trying to exploit me) it even said on the package "postage paid £4.79" Which I refunded them. It seems they were hoping to get more money out of me.
20 replies
Seller_ZVAz3d5lZuGid
Take a photo of the package you received back showing the postage paid, and send this to the customer as proof.
Sarah_Amzn
Hello @Seller_qcjVSJtmMNXVq,
I'm Sarah with Amazon.
Have you tried to reach out to Seller Support? If yes, could you please share the Case ID so I can see how I can assist?
Kind regards,
Sarah.
Seller_qcjVSJtmMNXVq
@Sarah_Amzn Thank you, please let me know how you get on as feedback like this is so annoying and really tarnished your seller profile when you provide the same service to every customer most are good and then some completely come from left field.
Seller_qcjVSJtmMNXVq
@Sarah_Amzn Can this order feedback also be looked at. I sell the exact same products and majority of my feedback is great. It's that time of year where you get more sales and more feedback like this.
Seller_qcjVSJtmMNXVq
for the last feedback case id: 10521493762
Seller_qcjVSJtmMNXVq
@Sarah_Amzncan I get some update on these please as each day goes by my metrics are going to suffer because of these things.
Sarah_Amzn
Hello @Seller_qcjVSJtmMNXVq,
In reference to case ID 10521493762, could you please elaborate on the reasons for your feedback removal request?
Specifically, how does this feedback violate Amazon's policies?
Kind regards,
Sarah.
Seller_qcjVSJtmMNXVq
@Simon_Amazon Please can you take a look please, not getting anywhere here. The customer has not wanted to return the item just left strange feedback. All the items I sell are in the same packaging yet I have good feedback for the most part. If the customer is unhappy they would open a return no?
Seller_qcjVSJtmMNXVq
@Spencer_Amazoncan you look into this also both @Simon_Amazon and @Sarah_Amznhave disappeared on me
Seller_qcjVSJtmMNXVq
Can someone seriously look at these feedbacks I have mentioned to get them removed please as my metrics have now taken a serious hit, I fear my account will be closed at this rate!
Sarah_Amzn
Hello @Seller_qcjVSJtmMNXVq,
In reference to case ID 10521493762, could you please elaborate on the reasons for your feedback removal request?
Specifically, how does this feedback violate Amazon's policies?
Could you please provide more information?
According to Amazon policy:
Removal of feedback:
- The feedback includes words commonly understood to be obscene or profane.
- The feedback includes seller-specific, personally identifiable information, including email addresses, full names or telephone numbers.
- The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget”.
Striking of feedback
- The order was fulfilled by Amazon
- The order was shipped using the Buy Shipping service
- Seller has used SSA
How does the feedback related to this order violate Amazon policy?
Kind regards,
Sarah.
Seller_qcjVSJtmMNXVq
@Sarah_Amzn Customer is not even talking about the product they are talking about return postage which they are lying about. It said on the package "postage paid £4.79" The customer then asked for £16 in postage refund.... they used tracked48 delivery the CHEAPEST service to return the item. I use Special next day delivery which costs £9.... I asked them to provide a postage receipt so I can refund accordingly and what a surprise they did not send one. Why is this on my feedback, its entirely irrelevant and false. In regards to the other feedback the negative, the customer does not like the box the item came in, hasn't opened a return and does not have an issue with the item. The feedback system needs an overhaul.
