Beware - Amazon FBA reimbursement policy is a licence for Amazon to steal
I’ve spoken about this before but it’s now getting beyond a joke.
Amazon will often ‘find’ a unit and then put back into your inventory and claim a reversed reimbursement against a random order that has nothing to do with the found unit. Usually it’s an order that was started as a customer ‘return’ but never actually returned.
Since your ‘return’ order was correctly reimbursed there is no need for them to claim the reversed reimbursement from that order, it’s just an excuse to muddy the waters and hide theft.
I’ve currently got a case open where Amazon claim to have ‘found’ a unit and claim it came from a customer return. The order in question was for 6 units (of the same SKU) that the customer claimed INR, so I was reimbursed.
My reports show that NON of these 6 units came back, and even if one unit did come back what are the chances that only one unit would come back and not the other 5?
So Amazon acknowledge the unit didn’t come from this order and claim the unit was ‘found’ in their warehouse. If they found a unit in their warehouse (and since I’m the only supplier) that means at some point I’ve lost a unit and it should be traceable.
Therefore if they are claiming a reversed reimbursement for the found unit then there should also be a corresponding reimbursement when the unit was lost.
After much wrangling, the penny finally dropped and Amazon showed me where the unit was lost and where the reimbursement was issued.
The problem is that not only does the monetary value not match, but the unit they are claiming was lost was already found some months ago and has already had a reversed reimbursement issued against.
Basically they are claiming to have lost the same unit once and found it twice, so they are trying to claim two reversed reimbursements against the same unit.
The case has now been pending for the last two weeks and after all that time ‘investigating’ they haven’t even bothered to read my last reply and are still trying to claim twice on the same unit. Give me strength…
The lack of proper tractability means that Amazon can claim reversed reimbursements from any random order they like or from any other random reimbursement they choose, even using the same ones twice.
Unless you are watching them like a hawk you ARE being defrauded.
Seller beware.
8 replies
Seller_DTrNv5POp8UZl
I had an incident recently being charged 15% fees on 3 ASINS and should have been 8% as under £10 in beauty category… it was correctly in beauty but when clicking on the fee breakdowns in an order it said home & kitchen 15%… this had been the case since the fee changes in june 2019. I was told I had to present a spreadsheet (basically do all the calculations going back over my orders to june 2019 which totalled well over 100 for these 3 ASINS) I am quite excel savvy so was able to export the date and create a formula for fees at 15% v 8% to show the diffonce owed but it took several hours as no report exported the actual order amount. Took 1month and a letter to jeff@amazon.com to get £78 back… it was as if they were purposely making it hard so I’d give up… a company this size dragging out a £78 refund and expecting me to provide all the workings out when it was in black and white on their screens was inexcusable… each day that goes by I’m more peeved off with Amazons contempt for us
Seller_KKcTTZzy6Jd6Q
The thing is it also frequently works the other way too.
You can send a box of 30 items to FBA, Amazon book in 31 and then about a month later they “lose” the 1 extra unit… and reimburse you for the loss.
This happens to us frequently and it’s rarely only 1 unit.
