Problems entering the EPR number for 14 days
Good morning, I registered with LUCID over a month ago and paid the interzero contribution
At a similar time, I was submitting my LUCID number. The number has not been confirmed for over two weeks and support cannot help me and sends ready-made formulations.
The application status is still "submitted" even though support tells you to wait a maximum of 72 hours for activation. More than 14 days have passed.
I tried to solve the problem with SUPPORT twice but to no avail (case ID 17062484401,17056531561)
Please help! I want to sell now!
9 replies
Spencer_Amazon
Hello @Seller_k9ESOIfkj8mdk,
I am Spencer with Amazon.
Those case IDs you provided don´t pull up any cases. I checked further and you received an answer earlier today in case 10793656312.
Regards, Spencer
Seller_k9ESOIfkj8mdk
Thank you for your interest in the matter. You are right, I provided the incorrect ID, the correct ones are 10757123082, 10749079172 and the one you mentioned, but it does not change the fact that my EPR number has been checked for over 3 weeks! The status on the website https://sellercentral-europe.amazon.com/spx/myc/epr-compliance is still "SUBMITTED", I am unable to activate the listing. Can you help me? Support only responds with "Hello,
Thank you for contacting us with regard to EPR requirements for packaging in Germany.
We have evaluated your case and can confirm that your appeal has been accepted. Your validation results will appear on the EPR Compliance Portal (https://sellercentral-europe.amazon.com/spx/myc/epr-compliance) within the 48-72 hours.
"
Spencer_Amazon
Thank you for providing the case IDs @Seller_k9ESOIfkj8mdk,
I am going to forward your case to our partner team.
We´ll keep in touch.
Regards, Spencer
Spencer_Amazon
Hello @Seller_k9ESOIfkj8mdk,
I heard back from our partner team.
The Selling Partner's Extended Producer Responsibility (EPR) is now showing as valid. It seems like there was a delay in our EPR system refreshing with the validation. They have since reactivated their listings which are now live in the Amazon Germany Store.
Please let me know if your listings are indeed active.
Regards, Spencer
Seller_k1GGwia1v3HbE
Hola!!
Me ocurre lo mismo!!
ASIN : B0DVLV2818
Me registré para que me asignaran un número LUCID y me contestaron lo siguiente....
Hola,
Gracias por ponerse en contacto con nosotros con respecto a los requisitos EPR para envases en Alemania.
Hemos evaluado su caso y podemos confirmar que su apelación ha sido aceptada. Los resultados de su validación aparecerán en el Portal de cumplimiento de EPR ( https://sellercentral-europe.amazon.com) dentro de 48 a 72 horas.
Tenga en cuenta que solo puede verificar el resultado de la validación en el Portal de cumplimiento de EPR. No encontrará esta información en la “Solicitud de venta para Alemania de Responsabilidad Ampliada del Productor (REP) – Embalaje”.
Para reactivar sus anuncios, siga los pasos de nuestra página de ayuda “Cómo volver a poner en venta anuncios inactivos: finalización individual y masiva”
Para obtener más información, visite "Requisitos EPR: Embalaje en Alemania"
Gracias por su apoyo.
Atentamente
Mithu Kuruvila
Servicio de vendedor de Amazon.
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De momento mi ASIN esta desactivado para el programa paneuropeo, e inactivo en Alemania...
Cuanto tiempo se van a demorar?
para poder activarlo.
Gracias.....
Spencer_Amazon
Hello @Seller_k1GGwia1v3HbE,
I am Spencer with Amazon.
Please provide a case ID.
Regards, Spencer
Seller_txszDO0lyFSKV
Hi,
I registered with LUCID over 2 month ago.
At a similar time, I was submitting my LUCID number. The number has not been confirmed for over two months and support cannot help me and sends ready-made formulations.
The application status is still "submitted" even though support tells you to wait a maximum of 72 hours for activation. More than two months have passed.
I tried to solve the problem with SUPPORT twice but to no avail.
Please help us! we want to sell now, our products have been discontinued for 2 months now.
Case ID: 10890896522, 10859808652, 10840220532, 10799627552
Seller_txszDO0lyFSKV
Please help me, I have encountered the same problem and it has been two months without a solution. Thank you so much.
Spencer_Amazon
Hello @Seller_txszDO0lyFSKV,
I saw your case 10890896522 was updated again yesterday. Let´s wait for a few days and if the issue is not resolved, tag me here and I will contact our partner team.
Regards, Spencer
