a customer who received an empty package for an FBA order?
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Seller_pfB3CCvrmEyQy

a customer who received an empty package for an FBA order?

Has anyone encountered a customer who received an empty package for an FBA order?

Amazon also approved his refund request.

I also can’t see any return information.

Now I not only lost the goods, but also lost the money.

Why does this happen to FBA orders? Is there no one who can handle it?

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Seller_76AUwmqvSyRIM
In reply to: Seller_pfB3CCvrmEyQy’s post

This problem is as old as the hills but one would imagine and hope that as it is fba, Amazon will reimburse you.

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Angie_Amazon
In reply to: Seller_pfB3CCvrmEyQy’s post

Hello @Seller_pfB3CCvrmEyQy,

I'm Angie, part of the UK forum community. It's a pleasure to greet you.

In this case, I recommend you to contact with seller support for guidance. To contact them, go to Seller Central > Help > Help and resources, or click here.

If you already contacted seller support, please provide the case ID here.

Regards,

Angie 🦋

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