@Ezra_Amazon @Kai_Amazon can you please help? For the last 3 days one of our items keeps incorrectly being placed on pre-order, the stock is already in fulfilment center's and was selling consistently until Wednesday of this week when amazon incorrectly changed the offering to show a pre-order date (with a delivery date in December)

After opening a case and speaking with an advisor on live chat the issue was resolved within a couple of hours, however on Friday the listing did the same thing and amazon had reset it to show a pre-order date, again an advisor resolved the issue and offered some steps to resolve it ourselves should it happen again - these have however not worked and once again our listing is incorrectly on a pre-order delivery date.

Even if we put stock on our own FBM listing it does not show as available to customers.

This is an error amazon are causing, providing false information to customers in relation to delivery dates and it is against competition laws. We are brand registered and the advisor we spoke with said "I can see that Amazon Retail suppressed the changes to the street date. But as you are the manufacturer and brand owner of this item, you should have precedence over this."

Can you please explain how and why this is happening and help fix this issue once and for all.

Thank you in advance.

@Spencer_Amazon