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Update to Fulfilled by Merchant order cut-off time email
Received this email a while back. Has anyone managed to find how to put the cut off back to 11.59pm? The instructions in the email don't match what I see on screen!
Email below for reference:
Hello
We’re updating the default order cut-off time for Fulfilled by Merchant orders so that you can show faster delivery promises and help increase your chances of winning the featured offer.
Starting on March 10, 2025, the default order cut-off will change from 11:59 p.m. to 8 a.m. the following morning for orders with standard shipping (excluding orders with 0-day handling time). As most warehouses open in the morning, orders received between midnight to 8 a.m. are usually processed just as quickly as orders received the previous evening.
The order cut-off time determines the ship-by date for your orders. The ship-by date is calculated using the handling time that you set to pick, pack and ship the order. For example, after March 10, an order with 1-day handling time made before 8 a.m. on Wednesday would also have a ship-by date of end-of-day Wednesday.
If you prefer, you can change the default order cut-off time to any time between 11:59 p.m. and 8 a.m. To do this, go to Shipping settings > Order fulfilment settings > General order fulfilment settings and select your desired cut-off from the drop-down menu of “Standard delivery (excluding 0-day handling time)”.
Note: The customer-facing order cut-off time is one hour earlier than the cut-off time that you set.
For more information, go to Modify handling time.
The Amazon Services team
0 replies
Spencer_Amazon
Hello @Seller_Sp0MDHOM1olT2,
Have you opened a case with Seller Support?
Regards, Spencer
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