My account has been suspended
I hope you can help me with an issue I’m facing with my account. Recently, I was asked to provide additional information, such as my bank account details, etc. I promptly tried to upload all the required documents, but unfortunately, my account got suspended instead. Now, the only option I can see is to “Speak to an Account Health Specialist.” However, every time I request a call, I never receive one and instead get an error message saying “Internal failure, sorry, we are unable to process your request. Try again.” This has been going on for months now, and it’s quite frustrating. I am located in Sri Lanka.
@Figaro_Amazon @OC.uk @Aksh_Amazon hope anyone of you could help me to reactive my account,
6 replies
Seller_7VbclcPFFRTnc
Some of your feedback comments are crossed through as fba yet you have no uk VAT number on your seller profile page
If you are storing stock in uk , you are a NETP and are required to register for UK vat
Seller_pKdF0dnvoraDu
Hello @ZOMOI_LIMITED_UK,
Virgil here to assist.
Based on my observations from your post, I want to provide you with a sense of direction moving forward.
In order to get an in-depth understanding of the issue, and to assist you better, please send us the performance notification pertaining to the account deactivation, and the error received while requesting a phone call via the ‘call me now’ button.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Best Regards,
Virgil.
Seller_D59sukg3PflcJ
@ZOMOI_LIMITED_UK
This is Aksh from Amazon and I’m here to assist you with your concerns.
We regret the inconvenience being caused to you with respect to the CMN button on your account. We’ve kept our partner teams informed on this issue and a solution will be provided soon.
Also, from the communication that you have received from our partner team, we would like to let you know that the verification decisions are final and are based on the information and documentation that team have received from you.
To Know more about Verification Process please click here.
There are several reasons why team may have declined to open your account. It may be because team were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why verification may not be successful.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Aksh.
