Received a book back today via an amazon auto-authorized return where the buyer supplied no reason for the return. Please advise who is responsible for the cost of the return shipping label sent via Evri when no reason is supplied for the return.

Hi

We sell via FBM to the EU. We have had a request from a Spanish customer for a pre-paid label to return her order to us. When I go to the return settings we are enrolled into the Amazon pre-paid returns label for Spain but the customer is saying that she has tried to request a return label through Amazon and has been unable to. I'm now not sure what to do as the order is over 80 euros so I don't want to simply issue a refund without the item being returned. The customer is saying that the item is damaged though so it we are responsible for the return postage. We have a Royal Mail Business account for the UK and EU and a Parcelforce account but have never issued a return label as Amazon has always done this for us. I'm not sure why it is not working for the customer is this case. Does anyone have any advice please. Is there a way for us to issue a pre-paid label through our Royal Mail account and if we do this will we also have to pay customs once the return reaches the UK?

Any advice will be gratefully received.

So a buyer returns a item with an amazon prepaid return label (they are responsible for the return costs)

Amazon debit me £3.35 once they use the label,then auto refund the buyer for the item minus the cost of the label,

However they only take the cost of the label before vat from the buyer - £2.79.meaning I am paying the buyers vat on their label

Is this correct?

Surely the buyer should pay £3.35 for the return label?

I have asked amazon about this,amazon say it is because I am not vat registered therefore I can not charge vat on the postage label to the buyer....but I am not the one selling them the postage label?