Premium Delivery Not Showing!?
Any idea why my premium delivery isn't showing to customers? For the last 2 weeks it was showing customers 2 days for next day delivery instead of 1, now these last 2 days its not even showing customers the option, my metrics are fine all 100%. ive changed nothing so why would it suddenly dissapear? Doesnt make sense, also sales are down 40% on last year which seems very unusual.
I tried seller support for the first time in a year and wow its got even worse than it already was, i couldnt even open a proper case the only options were phone or live chat so did live chat and had to chat to A.I bot that didnt have a clue, each message took about 5 mins for them to send, told me that because my VTR is 83% my premium delivery has been revoked, yet my premium delivery metrics are all 100% and says im eligble.
@Sunnie_Amazon
@Julia_Amazon
@Julia_Amzn
@Roberto_Amazon
@Winston_Amazon
@Spencer_Amazon
Premium Delivery Not Showing!?
Any idea why my premium delivery isn't showing to customers? For the last 2 weeks it was showing customers 2 days for next day delivery instead of 1, now these last 2 days its not even showing customers the option, my metrics are fine all 100%. ive changed nothing so why would it suddenly dissapear? Doesnt make sense, also sales are down 40% on last year which seems very unusual.
I tried seller support for the first time in a year and wow its got even worse than it already was, i couldnt even open a proper case the only options were phone or live chat so did live chat and had to chat to A.I bot that didnt have a clue, each message took about 5 mins for them to send, told me that because my VTR is 83% my premium delivery has been revoked, yet my premium delivery metrics are all 100% and says im eligble.
@Sunnie_Amazon
@Julia_Amazon
@Julia_Amzn
@Roberto_Amazon
@Winston_Amazon
@Spencer_Amazon
24 replies
Seller_TufyJDtetbrlU
Ok so this morning it came back and it was showing premium delivery on Thursday if ordered before 12 when it should of been showing delivery tomorrow, my normal orders show delivery Thurs-Friday., now since 12pm premium delivery has dissapeared from my listings again. It should be showing premium delivery Weds, normal delivery Thurs-Friday . my metrics are all fine so whats going on here? Its been going on for the past 2 weeks, has something changed here, another seller has mentioned the same issue.
Seller_TufyJDtetbrlU
Looking like the same thing again today, premium delivery Friday if ordered by 11am which it should be showing premium delivery Tomorrow then after 11am it should show Thursday but the option will dissapear like it has been the last week or so =/
What's going on?????
Seller_TufyJDtetbrlU
Yeah it's dissapeared again now it's gone past 11am , it should be showing premium delivery for Thursday 23rd
Glenn_Amazon
Hi there @Seller_TufyJDtetbrlU,
Thank you for reaching out with your concerns with your premium delivery eligibility and what's being displayed. It may be related to your Automated Shipping and it's not clear if the carriers are able to delivery within this window. However if you provide your most recent Seller Support Case on this issue I will look into this further. Thank you for your understanding.
-Glenn
Seller_TufyJDtetbrlU
Hi Glenn, @Glenn_Amazon
Thanks for the reply, i dont think its automated shipping as i do not use this, i just double checked, and regarding opening a case i did try this 2 days ago however it wouldn't let me, the only options were to get a call or web chat, i did web chat and was talking to a A.I bot who didnt have a clue, after 25 minute long chat i asked multiple times to escalate it to a proper case so it can be looked into but that was ignored. you can read here, also there's still no option for me to escalate to a proper case, here's the case ID please escalate this if you can .. ID 11624419062
Seller_TufyJDtetbrlU
@Glenn_Amazon same thing again today now, normal delivery showing 25th-27th , premium delivery is back but yet again showing in 3 days time, ive seen others mentioning the same issue and its been going for a couple weeks now, can you raise this higher internally somewhere? Come 11am again the premium delivery will dissapear for the day.
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Glenn_Amazon
HI there @Seller_TufyJDtetbrlU,
I'm currently having this issue reviewed by our internal team. As soon as I have any updates I will reach out to you here. Thank you for your understanding.
-Glenn
Glenn_Amazon
Hello @Seller_TufyJDtetbrlU,
At this time the team has reviewed and at this time your 1 day shipping should be enabled if you are still having issues with the premium shipping for your products please let me know. Thank you for your understanding.
-Glenn
Seller_TufyJDtetbrlU
Yeah it was fixed on my account a couple weeks back thank you
Seller_TufyJDtetbrlU
@Glenn_Amazon looks like its happened again, dissapeared for the last 2 days? any ideas whats going on?
Seller_TufyJDtetbrlU
@Glenn_Amazon why has it disapeared again for the last 4/5 days? my metrics are fine and havent changed anything, premium delivery is still enabled so why is it not showing to customers again? thanks
Seller_TX7yhVegrfOrA
In same boat too , for nearly 3 weeks next day is showing 1+ or more.
I can see other sellers have this too. Only 1 seller i know got his next day back but that is looking like he/she got lucky.
100% feels more a Amazon software/ssa then account problem as I'm not below any metrics and have this issue too. Its like Amazon systems are reading poor carrier data which they can do with SSA and instantly padding it. Hopefully more seller speak up and that should put a fix to it. Maybe someone needs to switch servers off and on again.
Seller_TufyJDtetbrlU
Opened my store back up 5 days ago, premium delivery not showing again, says im eligble & metrics are fine. Why does it keep doing this??
Seller_TufyJDtetbrlU
Still not showing after christmas break for some reason? any help please
