Hi

Order Fulfilled and delivered but negative feedback saying not received contacted customer but no response also opened case tried feedback manager and contacted seller support who cannot remove feedback

Can anyone please help me with this?

Steve

Good Evening Everyone,

I hope you guys are doing great!

I have received a negative feedback on order 202-3145510-6656345. The customer stated ''SCAM. This is a miniature ‘sample size, and not the ‘travel’ size. Incredibly misleading and a complete rip-off. Avoid.''

I strongly believe the entire feedback is a product review. From the feedback it is infact a product review related to the product and its price. Clearly it conflicts with the customer feedback policy on Amazon. Moreover, I am not the creator of the listing, I joined to sell this product. I have sold over 300 units plus, I never had any negetive feedback apart from this one. Compare with other prices of the same size in the department stores and the establised sites, among them we are the lowest. I have delivered the item according to the product information as always.

The feedback clearly doesn't state anything with the shopping experience.I have applied for request removal through the feedback manager but it didn't work. Then wrote an email to reopen the case/appeal, but within the same minute a roobotic automated reply came stating they can not procced with the request. Then I went through both account health specialist and customer support departments in vain.

Could anybody help me regarding the issue? Thank you so much in advance.

@Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR@Seller_pcsb5w54JugEA@Seller_TSXM2A5nxWSuH

Order number: 203-6234317-8348362

I don’t normally ask the forum moderators for help with things like this but absolutely at my wits end with Amazon.

Customer placed an order over the Christmas break and before we reopened requested a cancellation. I cancelled the order today as per their request and this evening we received a 1 star feedback saying “There were only 2 feeders and not 3.”

Firstly, we don’t sell ‘feeders’ and secondly they didn’t receive anything from us as they cancelled the order so clearly either an error on the customers part or simply just inaccurate feedback. Either way, the feedback is invalid as no transaction has taken place.

I’ve requested removal via the feedback manager which was refused and then opened the case to appeal which of course was denied instantly, so I’m hoping one of you good forum mods can escalate this to get the feedback removed?

@Seller_iTgjdgiRqiPsn@Seller_XUNeUuvrQDpgP@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM@Seller_hnDMgUKxMh1V4@Seller_gAhPNiLrkfTcr

Thanks in advance.