Product suppressed in error - We believe the main image has text, a logo, graphic or watermark
Ok so the full message reads: We believe the main image has text, a logo, graphic or watermark which is not permitted for this product type. Please submit a compliant image to lift the suppression. Also refer to Product image requirements.
How do you get around this when the bots incorrectly search suppress an item?
Example (but I have others) B09NL2Q7C4
Ill try SS but I doubt they will fix it.
Thank you for reading
5 replies
Seller_DTufFoxJuMU0M
Seller support won’t fix it.
You’ll have to fix the image so the bots are happy.
I get it frequently with greeting cards, the bots don’t like them saying Happy Birthday.
Sometimes rotating it slightly can help
Seller_77IcbQKVGdZo0
It is the text in the middle of the product that is the problem. Obviously the text is totally legitimate as it is part of the product but unfortunately the bots can’t see this.
I think the advice from @Dedez about rotating the image slightly or even 90 degrees might work on this. I have also sometimes found putting a frame around the image works
Also maybe another photo might work and might clear the suppression.
Unfortunately it is one to try until the suppression gets lifted.
