Missing June Sales
There are Sales Orders missing from our Reports repository. I have compared the Tax report to the reports repository and there are a significant number of orders missing. Also our fees do not come anywhere near the value invoiced. There are also sales orders on the report repository that do not appear on the VAT calculation report for June. How do i get accurate sales data for June?
Missing June Sales
There are Sales Orders missing from our Reports repository. I have compared the Tax report to the reports repository and there are a significant number of orders missing. Also our fees do not come anywhere near the value invoiced. There are also sales orders on the report repository that do not appear on the VAT calculation report for June. How do i get accurate sales data for June?
0 replies
Roberto_Amazon
Hello! @Seller_0RxXT38Z8SoGb
Have you connected with our Seller Support team to understand what the issue could be?
Regards.
Roberto
Seller_NqJLYobTIi0yz
we are also having an issue with the fees not agreeing anywhere near the invoiced fees - I've raised a case but no one seems to understand !!!!!
Seller_wCZbC2QFKSZXQ
I've had the exact same issue and been trying to fix it for months but seller support just either pretend they don't understand or tell me the 'reports can vary'.
Part of me feels like Amazon is doing this on purpose to catch out less aware sellers - if many more people comment on this thread I wonder if there's a way we can raise a joint case to get their attention.
Seller_D4iQc00S2iLLW
From the 1st June all reports in Payments Dashboard, including Reports Repository follow DD+7, means reports contain only released transactions, without any deferred transactions.
This makes preparing sales vs costs monthly reports impossible.
And most of us, if not all, will see significant discrepancy between the sales in Business Reports and what's reported in Payments Dashboard, as at least 7 days of sales will be missing from PD reports.
Seller_F0et92CN57uiT
we have the same issue with orders missing from 17th june to 25th june from our payments statements
Seller_9idPMYuN5lTTl
I have the exact same issue. Units sold in June is about 1,000 less on the reports repository report than on any other report. Ridiculous.
Seller_9idPMYuN5lTTl
exact same for me, did you get to the bottom of it?
Seller_L76garZJ6zSqM
We have just noticed that we have the exact same issue. Has there been any updates on this? We have 6 dates in June with missing sales. @Roberto_Amazon
Seller_rluydfDQ8rGNc
We are having the same issue. We've escalated to the MD email, but support is very similar to Seller Support. They strugle to understand the issue, keep asking for screen shot after screen shot etc, don't actually look at anything.
@Ezra_Amazon@Roberto_Amazoncan anyone look into this properly?
