Hi Team!

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

I am seeing around there are so many sellers in UK who are facing so much issues on daily basis and is struggling. Some has account metric issues, some has order issues, account deactivation issues, brands issues, listing issues, reimbursement issues, wrong orders issue, buyers issue, claims issue but why Amazon is not helping them proactively?

Sellers who are actually at fault then you people should take action against them but there are sellers who face struggles on daily basis for no faults from their end dont you think this is really disheartening. Why Amazon will support only the buyers every single time? Why not sellers? After all sellers are responsible for the growth of Amazon platform.

I personally did not face any kind of issues but when I see forum it is really sad that sellers are struggling so much and no proper resolution from Amazon. Sellers work really hard and have invested so much into this business. Dont you think you should support them and solve their issue in a proper manner.

And why will issue arise also for no such reason? I see there are sellers who complain of order issue for no such faults from their end so why Amazon is creating problems within themselves and solve it later after harassing the sellers, better not to raise problems for no reasons right.

Sellers do not get support at all from Seller Support, no proper resolution given to sellers and they have to speak in forum and figure out themselves. One seller is helping another seller. Dont you think the support team should do this?

Amazon is definitely a great place no doubt but requesting you people to highlight the same to Amazon employees leadership so that sellers are not felt left out. This is just a general issue which I wanted to speak and inform you people. Do not take it in a negative way but think practically and solve the issue, sellers will be more than happy then.

Thanks!

Hi Everyone,

I wanted to share my recent experience with Amazon Seller Support, and I’m curious to know if anyone else has faced similar challenges.

It all started in October when my primary charge card expired. I tried updating my account with three other valid cards (all with available funds), and while Amazon even performed mini withdrawals to confirm the connections, my account was locked. I reached out to Seller Support, and that’s when the real frustration began.

Promises vs. Reality Seller Support assured me multiple times—both over the phone and in writing—that once the charge method was validated, I would regain access within 48 hours as the issue is of no fault of mine. But every time the 48 hours passed, nothing happened. Instead, I was stuck in a loop of reassurances and no action. Disbursement Dates Changing: While trying to resolve this, I’ve watched my disbursement date shift from October to November and now into December, After being pro-active using a fourth card, the issue was instantly resolved—no 48-hour validation required.

Abrupt Call Disconnects: Today alone, I made four calls to Seller Support within 45 minutes. Two calls went silent, and two were hung up on. I’ve always been respectful and understanding of the workload support teams face, so this was incredibly disappointing.

But now, I feel like I’m being penalised for a problem that wasn’t my fault. I’ve requested transcripts of my calls under the Freedom of Information Act, as Seller Support clearly stated on two occasions that my charge method was approved and verified.

I’ve started recording my calls to document the inconsistencies in the support I’ve received. My Concerns Why has Seller Support become so unresponsive and inconsistent? Why are disbursement dates continually pushed back even after resolving the charge method issue? What has happened to the quality and professionalism of Amazon support?

This experience has been incredibly frustrating, due to account restrictions. I’ve always respected Amazon as a platform, but this situation has left me questioning that trust.

Has anyone else dealt with similar disbursement restriction issues? How did you get them resolved?

I think it's best that I raise a formal complaint as I do not believe that the advice I was given from seller support today, was accurate. Who do I complain to?

I have been having issues with amazon seller support when trying to investigate missing items from inbound. I have had two shipments that have had missing items that have not been resolved. Trying to speak to the seller support is absolutely ridiculous and im getting nowhere. They reply with the same response, not reading what im sending as evidence. They ask for proof that iv already sent in on the case. They dont understand a lot of what im trying to explain to them and they end up closing the cases.

i have 21 items that are missing from two shipments and one of them which had 19 items in the shipment missing just said investigation comlpete, i had no option to research the missing items. I had to open a case for this and they said the same thing, then closed the case. I know what i sent to FBA and the items were definitely lost by Amazon, i should be reimbursed for these as I have sent extensive proof of what i sent, following the guidelines from Amazon.

Can anyone help with trying to investigate this please? Im getting nowhere with seller support.